No one helps you when walking into the service departments. I was just standing there not knowing what to do. It would be helpful if they would at least say may we help you! Since it was my first time.Finally one of the guys outside got to my car and assisted me.
9/2/2021
Isaac C. VERIFIED CUSTOMER
Great service thank you Andy
9/2/2021
Claudia B. VERIFIED CUSTOMER
Andy,was very professional he was extra careful with My car,and understanding about me Having to be at work at a certain time he completed the task in a convenient amount of time.
9/2/2021
April K. VERIFIED CUSTOMER
Andy was very nice . But it took long..
9/2/2021
Brianda G. VERIFIED CUSTOMER
You used to have great customer services and now your service reps are rude and with bad attitude. They get upset when you’re asking a question
9/1/2021
Carlotta F. VERIFIED CUSTOMER
Phillip was courteous and welcoming. He was knowledgeable of business practices and services. He communicates very well. I had a pleasant experience.
9/1/2021
Migdalia G. VERIFIED CUSTOMER
Phillip help me a lot
9/1/2021
Shirley B. VERIFIED CUSTOMER
Every one there is so friendly and helpful especially Dave
9/1/2021
Luis C. VERIFIED CUSTOMER
Todo muy bien y muy rápido. Muy buena atención y muy buen servicio. Gracias
9/1/2021
Araceli G. VERIFIED CUSTOMER
Services was fast and professional
9/1/2021
Luis A. VERIFIED CUSTOMER
Great service
8/31/2021
Consuelo O. VERIFIED CUSTOMER
Too expensive
8/31/2021
Reshika M. VERIFIED CUSTOMER
Great service
8/31/2021
Mireya R. VERIFIED CUSTOMER
The waiting time is to long .
8/31/2021
Carol D. VERIFIED CUSTOMER
Very professional and friendly. Exact on time that my car would be done. This was the 2nd time that I have been to Fontana Nissan and have been pleased with the services I received. I will continue to use your service department.
8/31/2021
Deirdra C. VERIFIED CUSTOMER
Thank you, Phillip, for providing great customer service. I appreciate your patience and that you took the time to answer all my questions with a smile.
Deirdra
8/31/2021
Anthony A. VERIFIED CUSTOMER
I had to reschedule my appointment 3 times to just be told when I got there with an appointment I don’t know how long you will wait bc the 5 cars in front of you have been here awhile. And then when I said I’ll go somewhere else they then told me oh ok then we will help you. The amount of time I waited was better then expected but it’s sad I had to kind of be rude to get help and not wait 4 hours. I told the advisor I was sorry for being snippy but it was the 3rd time I had to reschedule and was annoyed with it bc every other time was 3/4 hour waits and as being a mom I can’t afford to wait that long and not have a car with kids to pick up.
8/31/2021
Zivko B. VERIFIED CUSTOMER
None at this time
8/31/2021
Ruben G. VERIFIED CUSTOMER
Everything was fine but there was a comment on the back about battery service that was declined. We weren’t told about this recommendation.
8/31/2021
Roxana M. VERIFIED CUSTOMER
I asked for my rear suspension to specifically be checked. When I went to pick up my vehicle the technician who worked on my vehicle was gone and left no notes on my invoice of what I had asked for. Also nobody called me to notify me that my vehicle was ready for pick up. I had to call to check because it was almost closing time.