DealerBuilt / LightYear ceDMS

I felt very well treated today. Great customer service. Thank you!

Keep up good work!

Great service! Toyota 4eva!

More than excellent job tank you all

Everyone was super friendly and I got complimentary in n out burgers. Perfect for my hungry kiddos waiting for lunch.plus my car was done before promised time. We all were happy.

Ok "one. thanks PT

Great customer service. On time service

I intend to write a letter to Gosch and forward to Toyota Corp regarding my experience on Saturday May 28th. If you wish to contact me you may call my cell at ****-****-xxxx any day after 5:00 p.m.

Honda World kept me apprised of my car's status while it was in the shop.

I wmas very satisfied with the customer service Max give me he was very friendly. My car was done in an hour like you said it was going to be done

Greg Imperiel always goes above and beyond for a visit. Excellent Customer service.

Called Harden Honda service department and was told the items for the recall were available. I came in and after many hours was told that they don't have the parts. Also requested and oil change, but that could not be done because the "cap" was aftermarket. Had the oil change done in 5 minutes at another repair center. Asked for a car wash and was told that would be done. It was not done. Asked them to check my tires and they told me that they needed replacement, but didn't offer to repair or replace those either! Called two days later to get the "proof of correction" for the IMA Battery recall so that I could renew my auto's registration for the state since they won't renew my registration without proof of correction cerficate... Called and no one would answer after a full 6 minutes of letting the phone ring!! I am beyond frustrated with Harden Honda service. At least the service rep was nice and offered me a emailed certificate for a car wash later.

team was excellent. However, the TMZ on the tv in the lounge was not, but the team was great in quickly finding the remote and letting me change the channel. So thank you :)

Question the need for an oil change after one was done approximately 6 months ago. I'm the daughter of VIRGINIA F

Excellent 5starservice!!!. You staff from answering the phone- till i leave is out standing.!!.your service consultants are wonderful,friendly,helpful and so much more..from Max .,Otto ,edward,& todays was Brian. Thee best service consultants ever!!!..i will continue return here for services & your excellent customer service. Maybe in near future i will buy my next car here also...iam a single mom work 6 days at times & caregiver for my mother who has cancer.. So time for repairs,up keep of my Honda is critical... Thank you so much for making my appointment fast efficient, and pleasant. Thank you from the bottom of my heart. JULIE A

First of all, I came in with the complaint that my car wouldn't start after sitting for several hours, not that it 'shuddered and died while idling' as was stated on my paperwork. I don't know where that came from. I came to Gosch because I think going to the dealership, they'd be more diligent about taking care of their cars. I spent the 110 for a diagnostic to see why my car battery might be constantly losing it's power. I was informed by Gosch that it was a bad battery (replacement 140) and that my throttle body needed to be cleaned out - for another 192. Well, it seems to me that with my main concern, the power drainage, could have been diagnosed without the 110 diagnostic, as could the carbon filled throttle body, which is more than twice as much as it would cost at most other places - and that includes cleaning the entire engine system, which I wasn't sure Gosch was going to do. Although they said that the 110 I paid would go towards the 332 charge to service my car, my battery was fairly new and still under warranty so I was able to get that replaced from the place I bought it for free. As for the almost 200 for cleaning out the carbon build up in the throttle body, I sincerely feel that that was taking advantage of me. I asked if they'd at least do oil change service since I did pay 110, but was told since that didn't have anything to do with the diagnoses, it was an extra cost, so the answer was no. I'm on a very tight budget and feel that I've just thrown away that 110 and my car still needs minor service, which will now have to wait until I can afford it. So, yes, it was a bad experience I had at Gosch as I have nothing to show for that 110 - it's just gone now.

As always, the service was second to none. I have yet to come away disappointed. Thank You and the Gosch Team !!! Tony Chavez

I'm completely happy with the quick service.

Service staffs are friendly and willing to help !!

Miguel was extremely helpful and answered all my questions.