Berkshire Hathaway Automotive Group

Hassan was fantastic. His communication was great. I appreciated that.

I am ultimately satisfied with my service but it took a while to get there. I originally brought the car in for an intermittent issue which was not able to be diagnosed at the time and i wasn’t charged, this is understandable. A few days later the car began doing the same intermittent issue again but also now my steering gear and rack was leaking. I brought the car back, after 4 days of trying to call to get ahold of someone for an update i finally got in touch with my service advisor and he informed me that it would cost $3200 to fix. I was a little shocked but understood. After about 3 more days my car was “fixed” and ready for pick up. As soon as leaving the dealership my AC was not working and the car began over heating. I brought the car back in media and Brad took it back to the mechanic and had it blowing cold again in 3 more hours. The issues seem to be fixed but it took a lot of aggravation to get there. I figured an inspection would be done before calling a customer to pick up the car, obviously it was not thorough the first time because anyone driving would have been able to see the issue immediately. Brad took care of me but i would take a look at the work being completed by the mechanic that worked on mine, not very thorough.

Excellent job

I like to thank Jaime for great customer service.

My past visits with Cerritos Nissan have always been positive, and today’s experience with Carlos was no exception. Carlos was knowledgeable and courteous. I couldn’t ask for more.

The service was excellent. There was just some miscommunication around the valet service. My appointment was changed three times by service, and they still arrived an hour later than expected.

Good Job all around

They did a fine job. Very satisfied.

Was completely satisfied

Sean is the most helpful person I've ever had work on my car. I appreciate that he keeps me updated and is able to answer all of my questions.

There was limited communication. No acknowledgement or apology that this was a redo of something that was supposed to be fixed a few weeks ago. I kept getting texts saying we were in good hands and things were progressing well several days before you even had the car. Stop the texting acknowledgment if it’s just an automated response.

Excellent service!

I am always satisfied with my service at Reliable Chevrolet. Sean Fitzpatrick was a very wonderful helpful service agent to work. I really trusted him with my BAYBE!

Your service department needs someone to answer the phone at all times.

Jody was awesome. My issue is that when I called to make an appointment the company said they could take me right in which they did. The problem was that there there were at least 38 cars in front of me. I wasted three days while my car just sat there. I eventually just picked it up and returned it a few days later when the company was actually ready for my car. All was then fixed snd Jody communicated well. I truly believe your current approach of taking reservations when you know you will not be able to get to the car for several days is wrong and will only negatively affect your reputation. Again Jody was great but your company policy on reservations is not a good one.

Pete was a great serviceman. Concerning on how busy your people are, they have all done great! Exception, your call center is not good. Very frustrating. Service on my car from the service technicians was excellently, kind and helpful, super impressed!

Nick handled my oil change service appointment. He was in training with Jorge. He gets a 10 from me. Good luck Nick?

Will do !! Thank You

I like the quality and professionalism

I had my first service on my 2021 NX300. We were greeted at the front and left with a nice clean car. The people were very friendly.