Ivan was very helpful and let me know all the status of my car as it got serviced. Very pleased with all his assistance and questions were answered ???? clearly...
9/28/2021
Paul Z. VERIFIED CUSTOMER
Jacob did an outstanding job with my car .
9/28/2021
Valerie C. VERIFIED CUSTOMER
My service rep was very kind, caring and friendly. He was knowledgeable and answered all of my questions regarding my Lexus GX 460.
Thank you for your service
Valerie C
9/28/2021
Cindy A. VERIFIED CUSTOMER
He listened to my concerns and found me the best ways of dealing with everything I wanted to address.
9/28/2021
Barbara L. VERIFIED CUSTOMER
Hugh always takes good care of me.
9/28/2021
Frances W. VERIFIED CUSTOMER
Brad has great customer service.
9/28/2021
Aldolfo A. VERIFIED CUSTOMER
Excellent customer service. Carlos was awesome and answered all my questions.
9/28/2021
Paula C. VERIFIED CUSTOMER
I am super upset. First time I came in he replaced the air filter in my air conditioner, which I said to the sales associate, Theas, that I didn’t want in there until the cover was brought in. I have been told that the cover to my ac was on back order and there is no ETA. I am calling bull on that because my personal mechanic can find the part from a dealership for $150. This cover was part of my contract when purchasing the car, the ac would be fixed. It has been over 2 months now. Third, the cover that is missing is causing other issues to the ac, which my personal mechanic figured out because when I brought it to you they didn’t even look at it. What is the point of making an appointment if you don’t even look at it within 5 hours of it being dropped off? Lastly when this part does come in you better make sure it has a door handle to direct the ac to the air vents because that part is missing is supposed to do that.
9/28/2021
Gwen H. VERIFIED CUSTOMER
Ted in sales is so attentive that he came out to service to greet me! And Drew, the service manager is so professional & friendly! I appreciate them both!
9/28/2021
Rolled Steel. VERIFIED CUSTOMER
Keep up the great work!
9/28/2021
Emmanuel S. VERIFIED CUSTOMER
Great service experience!
9/28/2021
Aimee G. VERIFIED CUSTOMER
My experience was terrible! It was my first time at this dealership and I will never go back. I had an appointment and when I first showed up Jaime explained they were short staffed and it would be a 2 hour wait for appts and 4 hours for walk-ins. At 1:30pm (my appointment was at 11am), I go to the front to ask about my car as it has been 2 1/2 hours. I was told 10 mins and I would be done. I sit back down. 20 mins later my car is still not done and I’m told another 30 mins. At this point, I’m very upset. I spoke with the department manager who just said he could expedite my car. It is 2:05pm and no one has started working on my car. People who came after me have left. I don’t feel like the staff even cared to be honest. They seemed to have a more “it is what it is” attitude. I wouldn’t have waited there if I had been told in the beginning the wait time was that long, I would have gotten a ride home. It was absolutely ridiculous and no one seemed to really care. My time was wasted and this experience was the worst.
9/28/2021
Jerilyn C. VERIFIED CUSTOMER
Already gave my comments.
9/28/2021
Martin R. VERIFIED CUSTOMER
Me siento bien con su ayuda porque es muy profesional y con muncho respeto.
9/28/2021
Eleanor P. VERIFIED CUSTOMER
Thank you for having Jamie Nava as Cerritos Nissan’s Service Advisor that I trust and provided me exceptional service. Jamie kept me well informed on the status of my vehicle.
9/28/2021
Kimberlyn A. VERIFIED CUSTOMER
They did not reset the oil level so it read 9% and I had to come back for it to be done.
9/28/2021
Chermyra B. VERIFIED CUSTOMER
AMAZING SERVICE! :)
9/28/2021
Cameron F. VERIFIED CUSTOMER
Helped me out a lot????????Will recommend
9/28/2021
JANIS C. VERIFIED CUSTOMER
Great service, pickup and delivery
9/28/2021
EFFIE W. VERIFIED CUSTOMER
Heath Thimons was great, from beginning to end he kept me informed about my vehicle. He was exceptional and I will definitely ask for him again. Thank you! EFFIE W