Berkshire Hathaway Automotive Group

Ronnie Crowe always delivers excellent service and attention to keeping my car safe and serviced.

Brian was great, very courteous, and my service was completed quickly.

Victor was great and was very helpful and honest in assisting with my vehicle

Easy to make appointment, happy with communication.

Dropped off the Vehicle and I clearly said I needed it back by Nov 2nd. I was assured that I would. I just got it back today (Nov 16th). As we got closer to Nov 2nd I reached out multiple times via text with no response. Gene told me it was because of technical issues. That he had 42 other text messages he didn’t get. I had a someone using the Vehicle for a wedding trip from Alaska. This was cancelled and instead of a Corvette they ended up in a Corolla from Enterprise. I had a GPS scheduled for install Monday and reached out to see if the GPS install could be done in the front lot if it was not torn down. Gene was incredibly condescending towards me asking why I thought someone who wasn’t from GM could do work on my Vehicle. After being fed up with dealing with this I admittedly lashed out at Gene. Not cursing at him or berating him, asking how he thought after all the poor expectation management he had done, he thought he could speak to me that way. I manage 3000+ vehicles and work with accounts that purchase roughly 30-50 vehicles per month. I also work with a large handful of dealers and shop owners. The head unit was $200-300 used and the grommets were less than $20. Inspection and lift time for headunit replacement and grommets are 3 hours max. Putting the max cost of this at $600 tops and a 3 day turn around. I paid almost $3000 The Vehicle was supposed to be detailed and had gunk spilled on the passenger side door. It was rolled through the wash. Interior had dust all over the center console. There’s not a single person I work with that will not hear about this. I understand the market is good for dealers now, however I will make sure none of my accounts, friends, family or their accounts go through your dealership again. This is the single worst experience I have had in this industry and I go through more purchases and repairs in a week than most people do in their life.

I had an appointment at 9:30am and didn't get my vehicle back until 2pm.

The wait for an oil change was 2 hours and 20 minutes and over priced. I won’t be back

Thank you

Heath is a real blessing for us, the only reason we are keeping our business with Grapevine Lincoln in two cars!! Heath is a tremendous asset for Grapevine Lincoln and when/if Heath should leave, so will my wife & I!! Don & Janet Busby

As usual, Daren took great care of the repairs needed for our Escape. And his customer service is top notch.

Excellent service by Pete Roshell. The price quote for skid plate replacement was accurate and the repair was completed and I was on my way on time. Thanks for a job well done.

Simple service no issues

Pete is friendly, engaging, and a great representative of the dealership and service department at Grapevine Ford. The service was ‘as expected’ in terms of time to complete.

In the many years I have patronized Grapevine Ford, Pete Rochelle has consistently provided superior customer service!

Carlos Fuentes was great But the service itself was not I left with the same problem I came in with I spent $700 for nothing pretty much And when I called about it nobody got back to me I need someone to contact me soon so that we can fix this My service engine light came on my way home the same day I got it "fixed" Please let me know what you can do

No car wash. Tire pressure was not checked

Was well taken care of by Scott

My service advisor Ronnie Crowe was a pleasure to deal with and very knowledgable and helpful!

Another great experience. Scott was amazing again. Everyone there is professional, very friendly, and always happy to help.

I was very happy with how I was treated.