Tony is always very professional and knowledgeable. Repairs was completed in a timely manner.
12/7/2021
Stephen T. VERIFIED CUSTOMER
This was my first time at this dealership and Tony was amazing! He was extremely helpful and knowledgeable on so many things! We reviewed everything and he explained everything thoroughly… very calm and not rushed… Most dealerships just want you in and out - a quota to meet - but Tony was different… really wanted to help and work with me. I will be definitely recommend my friends and family to come see Tony!!!
12/7/2021
NENITA T. VERIFIED CUSTOMER
Very efficient
12/7/2021
Richard L. VERIFIED CUSTOMER
Great service fast and hassle free
12/7/2021
Debra C. VERIFIED CUSTOMER
Eric did help me today and I'll be back for the final work on Wednesday. Thanks
12/7/2021
JERRY L. VERIFIED CUSTOMER
Jody was awesome…she kept me updated on my vehicle each day.
12/7/2021
Robert H. VERIFIED CUSTOMER
This service was performed promptly and in a satisfactory manner. I am completely satisfied with my service writer.
12/7/2021
Jade F. VERIFIED CUSTOMER
Have had Daniel as my agent 2 out of 2 times, both times excellent. Hard finding good business people and Daniel is one of them. Went above and beyond
12/6/2021
Scott C. VERIFIED CUSTOMER
hugo did a great job and communication was excellant
12/6/2021
Waqas A. VERIFIED CUSTOMER
All mechanical issues were resolved in a timely manner
12/6/2021
Maritza C. VERIFIED CUSTOMER
Alfredo was wonderful! He took care of my vehicle in a timely manner and was just super incredible! Coming from customer service myself it’s so important to me to have someone treat me with respect and a great attitude and he did both! Great guy! Y’all have a good employee on y’alls hands!
12/6/2021
Frank W. VERIFIED CUSTOMER
Alfredo is the bomb! always on top of it. Thanks
12/6/2021
Ellen W. VERIFIED CUSTOMER
Great Service mgr. I had good vibes with him
12/6/2021
Mary T. VERIFIED CUSTOMER
Always good service. Mr.Fears very helpful.
12/6/2021
Virginia C. VERIFIED CUSTOMER
Ivánn was very helpful and friendly. He answered all our questions. We were very satisfied with the service on our car. Very good employee!
12/6/2021
Kevin B. VERIFIED CUSTOMER
Great service and fast
12/6/2021
James J. VERIFIED CUSTOMER
Bob called to let me know to arrive at 10am instead of 8am because he had learned the parts would arrive about 10am. Great info he shared. Thanks!
12/6/2021
Victoria C. VERIFIED CUSTOMER
Jody McPhail went above and beyond my expectations of customer service and satisfaction. She kept in contact with me while my Mustang was being serviced and was 100% accurate on the cost. You should have her training the rest of your service team. She is an excellent example of what your customers should deserve when they come to Grapevine Ford for service.
12/6/2021
Benjamin A. VERIFIED CUSTOMER
Was quite informative and answered all my questions. Did his best to provide the auto services I needed for my two vehicles.
12/6/2021
Michael B. VERIFIED CUSTOMER
Service was quick and Hugo was great from the beginning. I want to say he was just coming in for work and didn't even put his stuff down and greeted us while the other two guys already there ignored us while we waited.