Great service experience! From beginning to end. Welcoming and friendly environment. Tim was informative, friendly, transparent and trustworthy.
3/16/2022
David C. VERIFIED CUSTOMER
He was excellent from the very beginning I feel really comfortable and that was about what was gonna be done with the vehicle he went out of his way and did more than what I expected
3/16/2022
Richard C. VERIFIED CUSTOMER
RGD was outstanding, and kept me informed the whole time
3/16/2022
JEFFREY B. VERIFIED CUSTOMER
RGD carefully explained the potential issues that could happen. I appreciate that he didn’t pressure me to have work done today.
3/16/2022
Kathleen K. VERIFIED CUSTOMER
Excellent service today & every visit!
3/16/2022
Christine B. VERIFIED CUSTOMER
Car wash was very disappointing , very sloppy job. Evan is great 5 there.
3/16/2022
STEPHEN G. VERIFIED CUSTOMER
Bradley was attentive, knowledgeable and friendly while being a complete professional. Thanks, Brad.
3/16/2022
NATALIA H. VERIFIED CUSTOMER
Jorge costumer service is always so good and he always try his best to help the clients with there needs and that's very kind of him.
He makes us wanted to go back here
3/16/2022
GARRY D. VERIFIED CUSTOMER
Pete was extremely courteous and professional. My car was finished at the time promised
3/16/2022
Carla O. VERIFIED CUSTOMER
He was very helpful
3/16/2022
Kimberly G. VERIFIED CUSTOMER
Bob is the best!
3/16/2022
GREG H. VERIFIED CUSTOMER
I appreciate the great service and the quick turnaround.Thanks Pete!
3/16/2022
Todd C. VERIFIED CUSTOMER
Jody was awesome! She took great care of me and helped get the recall on my vehicle taken care of
3/16/2022
Colton S. VERIFIED CUSTOMER
Excellent service. Tim was very friendly, and quick to communicate.
3/15/2022
SUNNY S. VERIFIED CUSTOMER
Car isn’t ready yet so I can’t evaluate Matthew’s service. However, I bought this vehicle in January. It’s now the middle of March. I’ve driven it maybe three weeks in total. The rest of the time it’s either been in the dealership for service. Due to lack of communication between sales and service, I had to take my car to the dealership three times before service kept it for repairs. I explained the issues a dozen times to half a dozen people. They tried to charge me for complimentary work. The main issue wasn’t fixed (by Nissan) the first time so I had to return again. All work wasn’t completed in the first two-week period so I had to return another time to have paint work done. Very poor experience that could have been avoided with better communication and planning between departments.
3/15/2022
Ashley S. VERIFIED CUSTOMER
Kyle always does an excellent job with my car and I truly appreciate him.
3/15/2022
Thomas Y. VERIFIED CUSTOMER
It took just under 4 hours for a grease and oil change - that was a bit long for me
3/15/2022
Kenneth H. VERIFIED CUSTOMER
Anthony was great and provided excellent service and kept his promise on getting everything taken care of in the time promised.
3/15/2022
Melinda K. VERIFIED CUSTOMER
Maybe it was the time change that made the young man that helped me today be out of sorts. He seemed very unmotivated to help me pick up my car. He, in my opinion, was very frank and rude. When he was able to find my paperwork, I signed it and he told me he would get my car. I sat for quite a long time wondering what was taking so long to get my car. I finally asked another young man if he could check on where my car was. The young man checked and pointed to my car after he checked. The young man who got my car did not bother to tell him that he had pulled up my car and where it was. I lost at least 30 minutes out of my day unnecessarily. I have never been treated like this at Lexus. Again, maybe the time change threw this young man off but he was not helpful and obviously not with it or attentive. I was almost immediately turned off by his poor customer service.