Paid out of pocket for a repair not covered by warranty that was not necessary because it did not fix the problem and had to pay for the part from a parts store later that day after picking up the Jeep. Jeep was pretty scratched up and now requires a buff/wax. The Jeep was sitting for a month waiting to get manufacturer parts in.
9/3/2022
Kristina F. VERIFIED CUSTOMER
As always Hugh does a great job and always takes care of us
9/3/2022
Joan C. VERIFIED CUSTOMER
Scott always provides excellent and personal service
9/3/2022
Adam W. VERIFIED CUSTOMER
Service itself could be faster, but it was nice being able to make a next day appointment, so no complaints. Thanks for the no hassle service, and I’ll be back for my next service when it is due.
9/3/2022
Pamela S. VERIFIED CUSTOMER
Evan’s excellent Customer Service is the reason I go to Lexus mission Viejo.
I have been working with Evan for years now, because I Trust his input… suggestions…etc etc. Very Important!
Service has been performed well and it’s a pleasant experience overall
Thank you!
9/3/2022
ANTHONY P. VERIFIED CUSTOMER
Still the same problem with my truck. The battery needs to be replaced.
9/3/2022
Ann N. VERIFIED CUSTOMER
Car was in for tire rotation and oil change. Purchased at the dealership
In February. Check engine light came on. Car was at the dealership for 10 days trying to get the light off. We have had the car home for 14 days and the check engine light is on again. Dealership tried to reset and now the brakes are not working properly. Had to leave the car again. No loaner offered to use for work. Very disappointed with quality of vehicle and workmanship of the dealership techs. I had to call everyday to get updates. Not a positive experience so far. Richard is nice but he is not in control of rental cars for obvious manufacturing issues nor is he in charge of staffing techs to fix cars. I was told there is a two week wait to get your car looked at once it arrives at service.
9/3/2022
Robert W. VERIFIED CUSTOMER
I know that the people are busy taking in the vehicles for service. where my problem was when I called to see if my car was ready to pick up. My call was transferred but that was as far as I got and it went to voice mail. I called at several different times, with no response.
9/2/2022
Debra S. VERIFIED CUSTOMER
The worst auto repair experience ever. Call me if you would like details on the very horrendous experience I had with Cesar a Valenzuela.
9/2/2022
Amy H. VERIFIED CUSTOMER
Did not respond to the three text messages I sent. Did not call when he said he would. I have asked for the paperwork about my appointment and still have not gotten it.
Always, mansplained paddle shifters to me which I did not appreciate.
9/2/2022
David F. VERIFIED CUSTOMER
Very helpful
9/2/2022
Arlene S. VERIFIED CUSTOMER
Joe went out if his way to make sure my
Experience was welcoming during the renovations. This was the first time l
Ever had a car wash! Thanks Joe.
9/2/2022
Briana S. VERIFIED CUSTOMER
Took care of my services fast and efficient! Great customer service!
9/2/2022
Hemant P. VERIFIED CUSTOMER
Excellent service
9/2/2022
Melvin C. VERIFIED CUSTOMER
Scott and the service crew always do a great job.
9/2/2022
Jill W. VERIFIED CUSTOMER
Love working with Ronnie Crowe, he has been really great! Takes the time to answer in depth any questions I may have, scheduling my services helpfully and I Like him!
9/2/2022
Randy M. VERIFIED CUSTOMER
Kyle was great!!!
9/2/2022
Bernadette Q. VERIFIED CUSTOMER
Scott gave me exceptional service
9/2/2022
Charles H. VERIFIED CUSTOMER
Very comprehensive 60,000 service. However I would like to have copies of service technician’s comments on vehicle. Apparently you do not allow this. I don’t understand this policy. I paid almost $1,000 for the work.