Berkshire Hathaway Automotive Group

Ronnie was very helpful, he was patient and answered all questions.

Kyle was great as always!!

Victor is an exceptional service manager

Enjoy working with Davin. Very competent.

Great service.

Ted Bokhari provides the best service always. He arranged everything for my Service immediately and referred me to Hassan at South County Lexus who oversaw all services and promised and delivered 100%.. Excellent all around experience.

I felt Joseph did an upstanding job taking care of me and my vehicle he was concerned considerate and made me feel my problem was important to him He is an absolute asset to your company you don’t want to lose the good ones thank you Dennis J

Very helpful very professional quick efficient service

Rgd was so helpful. He listened to exactly what my issue was and made sure it was fixed completely. He set me up with a loaner car so that I would not have to worry about getting to work. He worked hard on trying to get the fix covered by my extended warranty company that they typically did not work with. Even though it ended up not being covered, I still really appreciate that he was willing to try his best to work with them because they were terrible. When I came in to pick up my car, he described everything to me and sat in the car with me to ensure that my air conditioning was working again and even showed me how to work my system because I didn’t know how the buttons worked. I will definitely be back and will request for him the next time I get something fixed or just for an oil change.

Adrian was awesome! He made sure my car repairs were completed and the recall fix as well. Thank you.

Richard was very professional and knowledgeable! Very pleasant to work with!

My only complaint is that it was returned with a warning light that the tires were only at 31 PSI and needed to be filled to 36- other than that great as always.

Joe explained everything to me. My car is in great condition as you have been servicing it since we moved here 12 years ago

Thanks!

All Staff including the cleaning crew at night are nothing less than exceptional. I will never go back to Newport Lexus as far as customer services. There service depart. refused to help me whenI was stranded and told them i had 3% left on phone battery. “ We don’t do that mam, you need to call yourself.” I replied, “ I have 3 % left.” She repeated same sentence. Luckily the gas station near me was very nice and allowed me to use their apple charger as mine had broken. I was on phone with the best **** support service set up from Mass. for 30 min., and if theta man at the gas station weren’t there, I may still be in the middle of nowhere. Inhad it towed to this fine establishment, and Davin let me know some dealers don’t provide that service, but they do. So, if you want to live, and then get there late needing to use the restroom and the kindness of the cleaning crew trusted a 47yr female with grocery bags full of used water bottles, makeup running from sweat of a hot day allow me to use the restroom with grace and empathy. The bonus is the most amazing boutique inside roamed the next day when ai picked up car. Thanks a million for treating like a human being, NW ps. amazing coffe that blows Starbucks away and great conversation as though he has known me forever, Davin is a pleasure. As I away and noticed 3 people standing in line waiting to speak with him, same treatment to all. Lexus in Mission Viejo o off Avery is where it’s at.

Customer service was horrible. Truck was in the shop for 9 days. Every time I called for an update the service advisor was frustrated and didn't want to talk to me. To prevent phone calls from customers you should relay an update by email or text. Ot was frustrating to not hear from anyone and wait forever to get my truck back.

Alwasa a great experience evertime I come to south county lexus and RGD is just awesome!

I get a good feeling that my car is well taken care of and safe! Everybody is very nice!

It’s taken a very long time

Good job RDG!