Berkshire Hathaway Automotive Group

I’m glad you are requesting feedback regarding my recent service visit. While the repair work itself was acceptable, several aspects of the overall experience were disappointing and should be addressed. After a nearly $1,700 service bill, the vehicle was returned without being washed. While not critical, this is a basic expectation at a dealership service department and sets the tone for the customer experience. When picking up the vehicle, I asked about a small keychain that had been on my keys. I was told, “remember when you dropped it off we asked you to take all of your belongings,” in a manner that felt dismissive. I later found the broken keychain in the cup holder. This was a minor item, but the response and lack of ownership were unnecessary. A straightforward apology would have been sufficient. More importantly, the issues I was told could not be replicated reoccurred the same day I picked the vehicle up. Additionally, there was still residual glass present in the headliner shade from the prior break, which should have been addressed during the repair. I came to your dealership after a very poor experience with another service department and was hopeful I had found a dealership in the Phoenix area I could rely on long term. Given the above, I was disappointed.

Kimberly is wonderful. Really great to have as an advisor. Appreciate her.

The error code for start / stop service unavailable was brought to your dealership for service prior to my 50k miles. I actually took it to another mechanic 1st who said they couldn't diagnose it.It only had to be diagnosed by Alfa romeo.I have a copy of this with mileage. Not only did you ignore this code at the time,but you never provided a service report. On 1.20.26 I asked for a copy of my prior diagnostic report showing the same.error code you diagnosedbat 52k miles but I was informed by my service advisor that you do not have access to past diagnostic records? This will be my 2nd request.i would like to discuss prior to escalation.I can be reached at ****-****-xxxx.

John is amazing great customer service!!

Anthony Gatta is an exceptional service advisor! He is always courteous and knowledgeable and does a great job keeping me updated on the work being preformed on my vehicle.

1. My name is not Michael. 2. I don’t own a **** dodge. 3. Stop texting me! 4. Is that guys name really, honestly **** Small? Wow his parents hate him.

You guys have always done a great job in service

I really trust Richard Small. I used to take my car to another dealership for years. They were not honest. Thank you Richard.I drive across town to leave my car there. Must say something about the integrity of Richard.

Anthony Gotta is outstanding. He is very knowledgeable and customer oriented! Great guy!

John is great to work with. He always keeps me informed and has been wonderful working with my crazy schedule. He is fantastic about returning calls. I know many people who could benefit from John's customer service skills.

Kyle is the reason I have my vehicle serviced at Airpark. Besides being a good guy he is extremely professional and knowledgeable. He should be promoted

Regular service and a minor repair. Richard Small handled everything with his usual efficiency.

Kyle was awesome. Informative,patient and very attentive to my needs.

Kyle is amazing! He had fantastic customer service and was incredibly thorough. I knew exactly what was going on and when with my jeep… Hats off to Kyle. I will come back And request him.

Replacing the radio has caused other issues to arise. We need to bring the car in again.

Anthony was very professional. We enjoyed working with him, He explained everything.

Kyle was excellent through the entire process. Very easy to talk to and easy to get ahold of. I would strongly recommend him!

The check engine light is on 50 miles after picking it up and spending almost $5000 and having it in the shop 4 different times for the same problem. Plus now I have and oil leak because of the repair this needs to get fixed properly and I will need transportation

Primary reason for returning for car care is Kyle. He is informative and trustworthy.

I would come back again just cause of the great service I always receive from her. :)