You guys are great. Always so nice and keep me up to date with the status. Best service team ever.
11/11/2022
Betsy T. VERIFIED CUSTOMER
Always perfect service with Kyle Heckathorn.
11/11/2022
Mary G. VERIFIED CUSTOMER
Richard went above and beyond again to get my car in and out. Great Customer service!
11/11/2022
Matthew D. VERIFIED CUSTOMER
Hello. I was hoping to hear from someone about the status of my vehicle on the day we dropped it off (Tuesday at 10:30am), so I could plan accordingly. I received a text message from the dealership that said, “ Status: Hi Matthew, thank you for choosing Airpark Dodge Chrysler Jeep. If you have any questions, reply to this message. Msg/data rates may apply. To cancel reply "STOP". ****-****-xxxx”
I replied to that text but did not receive a response. I sent another text the following day, again with no response. I received an email on Wednesday afternoon stating that I had 20 minutes to make a decision about fixing the car. I attempted to call my advisor so I could better understand the diagnosis. I did not receive a call back. Reuben was nice and professional, I was just hoping for more communication before committing to spend $1000 in service and repairs.
11/11/2022
Ellen P. VERIFIED CUSTOMER
Really enjoyed interacting with Tim Ray.
11/10/2022
Don B. VERIFIED CUSTOMER
Very good job
11/10/2022
Wang C. VERIFIED CUSTOMER
Wonderful experience
11/10/2022
Tim R. VERIFIED CUSTOMER
Kyle has been great as a service advisor from the beginning. On time, communicative, and honest about services needed at any given time and their costs.
11/10/2022
Mark T. VERIFIED CUSTOMER
Kyle is the best you you got.Thank you,mark
11/10/2022
Louis R. VERIFIED CUSTOMER
Excellent customer experience with the Lexus staff for the past 20 years!
11/10/2022
Joyce P. VERIFIED CUSTOMER
Hassan is excellent
11/10/2022
Rhonda L. VERIFIED CUSTOMER
Okay, I do need to say something here. I have been bringing my car to South County Lexus for years now. No matter who helps me, the customer service is superior. This being the case, I don't understand that when I call to make an appointment no one answers the phone, and when I leave a message no one gets back to me. This is weird. But The people with whom I deal are always fantastic, and the service is great.
11/10/2022
Sylvia I. VERIFIED CUSTOMER
They are very helpful.
Evans is excellent, showing me all the defaults of my car that they diagnosed.
I would also like to Thank the Mechanic that worked on my car. ???? ????
11/10/2022
Irma M. VERIFIED CUSTOMER
He was very nice and helpful. Vehicle was returned within the promised timeframe.
11/10/2022
Victoria L. VERIFIED CUSTOMER
Anthony Gatta did a fantastic job! He was very kind, knowledgeable and kept me updated on the progress of my repair. I was very impressed with the service I received. Thank you!
11/10/2022
Wahid K. VERIFIED CUSTOMER
Hassan went above and beyond out expectations as always ! We appreciate everything he does and will always be a loyal customer to lexus
11/10/2022
Greg M. VERIFIED CUSTOMER
EVAN and Jocelyn are amazing, they know impeccable service & are the best!
11/10/2022
Shih C. VERIFIED CUSTOMER
Advisor was curteous, knowledgeable.
11/10/2022
Lanh P. VERIFIED CUSTOMER
Nice service with great welcome
11/10/2022
Mark R. VERIFIED CUSTOMER
Kyle always does a great job. I wish the overall service time was shorter.