Hector was truly exceptional, his greeting and professionalism made up for the fact that when I pulled up to the service dock to check in, I did not see anyone, so I parked my vehicle and walked to to service docking station, to be ignored by the check in clerk who calls the service technician, after he finished assisting checking in a customer. I had to ask the customer for how to proceed with checking in.
Hector was very detailed oriented and given that it was my first time at Cerritos, I felt more assured that my vehicle was in good hands. At the end of the service, he provided me with information for how to proceed from the findings that we discussed. Thanks so much Hector!
6/17/2018
RAFAEL V. VERIFIED CUSTOMER
Great person
6/17/2018
Seanneice H. VERIFIED CUSTOMER
Hector is really friendly, my kid started a little small talk with him and he responded naturally. He listened to my concern and address the problem.
6/17/2018
Brenda M. VERIFIED CUSTOMER
Guy was rude!
6/17/2018
ADOLFO P. VERIFIED CUSTOMER
Muy contento con el personal
6/17/2018
Cheryl D. VERIFIED CUSTOMER
Mr. Fears has consistently provided excellent customer service. There has not been an occasion when he did not thoroughly address any concerns I may have had. His manner is respectful and it is a pleasure when I have him as my service advisor.
6/17/2018
ESTELLAR G. VERIFIED CUSTOMER
Very easy to work with
Explained what it was that he was doing my car
6/17/2018
Bhawesh P. VERIFIED CUSTOMER
Na
6/17/2018
Latasha P. VERIFIED CUSTOMER
Luis was awesome
6/17/2018
GINA V. VERIFIED CUSTOMER
Good service. Thank you.
6/17/2018
Christian D. VERIFIED CUSTOMER
Great service all the time !!!
6/17/2018
WENDELL W. VERIFIED CUSTOMER
Tony always advises me of any service required on my Armada. If there is any additional work he always advises me first. He takes care of my vehicle as if it were his own.
6/16/2018
Regla D. VERIFIED CUSTOMER
I'm very happy with the service .
6/16/2018
Bobbette L. VERIFIED CUSTOMER
I brought the car in for oil change and was informed it needed $505.00 maintenance work done also. I learned that evening that the work completed wasn’t necessary at this time since the car has only 17,000 miles. The work and charges (excluding the oil change maintenance) should have been done at a later date after accumulating more miles.
6/16/2018
DALILA G. VERIFIED CUSTOMER
Excelent service thank fir all your help thank you Mr. Chavex
6/16/2018
Gwendolyn B. VERIFIED CUSTOMER
Mr. Fears always greets with a smile. Very cordial individual. Always willing to address any concerns.
6/16/2018
Norma V. VERIFIED CUSTOMER
Thank you Tony and your team for the positive experience and awesome customer service.
6/16/2018
CHRISTINE S. VERIFIED CUSTOMER
I greatly appreciate the thoroughness that Christian exhibits. He always fixes everything I mention as an issue. Very helpful!