Appreciate going above and beyond to see if a concern is covered under warranty
1/3/2023
Luciano R. VERIFIED CUSTOMER
Hassan is a great person to ask for if you’re looking for things to get done efficiently, effectively and professionally.
1/3/2023
Barry L. VERIFIED CUSTOMER
None
1/3/2023
Shane P. VERIFIED CUSTOMER
Kyle is great!!!
1/3/2023
Dan B. VERIFIED CUSTOMER
Excellent customer service
1/1/2023
Melissa M. VERIFIED CUSTOMER
The service department had my car for 5 days! I was without my car and was told that I could get a rental car if the warranty work was "valid." In other words, the codes had to be run to vet the warranty work. Well, the car was not worked on until midday on the 5th day. I know this because my Uconnect notified me of the electric chart fault. After calling MULTIPLE TIMES throughout the week, I finally spoke to joe on the 4th day. He said that he was sorry that the service was taking so long and that 14 technicians called in sick. Unfortunately, I was without my car for 5 days, while it is under warranty. Ironically (or not), I never got a rental because the car was ready at the end of the business day on the 5th day. It is a great deal for the dealership to not pay out for a rental. Bad communication and poor planning is evident in the service department. Our other car -a Toyota was in/out of the Right Toyota in one day for warranty work.
I really like my car (Pacifica Hybrid) but I absolutely DREAD bringing it in for service.
1/1/2023
Jessica M. VERIFIED CUSTOMER
Ruben and his team was great! When I dropped off my new Jeep Wrangler they said it might take until Tuesday but called at end of day to pick it up. Thank Ruben!
1/1/2023
David R. VERIFIED CUSTOMER
Communication between myself and the service agent was lacking.
1/1/2023
John B. VERIFIED CUSTOMER
I’m happy to write a very favorable 5x5 review of the South County service team, which performed flawlessly, as usual. Hassan Sarim had everything under control and made the whole experience pleasant (which is a far cry from your competition).
12/31/2022
Ruth F. VERIFIED CUSTOMER
It was excellent
Evan my consultant is very professional
12/31/2022
Norman D. VERIFIED CUSTOMER
Quick & efficient.
12/31/2022
Kerri S. VERIFIED CUSTOMER
The service was great… but unfortunately my jeep still has the death rattle.. and I’ll be coming back in.
12/31/2022
Garrett W. VERIFIED CUSTOMER
Kyle Heckathorn is a first tier service manager, he deserves a RAISE!