Berkshire Hathaway Automotive Group

Ronnie was extremely helpful and knowledgeable. It was a positive experience

I brought my Lexus nx350h in for its very first service ( along with the first zaktek sealant since the original coating was applied) When I dropped off the car it was just a little dirty.. with some dust and every day particles that would normally settle on the car. I was very surprised when I picked up the car and all the dirt and dust that was there when I dropped it off was still there.! Then I thought is the Zaktek applied on top of the dirt! I had assumed that the car would be given a quick wash before the Zaktek is applied but that may not be the case. I was surprised and quite upset because I had planned on bringing my cars in there for service but now am concerned that something is going on there that is not up to standard service policy. I showed Angelo the issue and he said he would take care of it ( and he did do that ). But if I was just another person that would have believed what I signed for and just walked out without looking at it then I would have been the victim of fraud. My first exposure to your service department has left me questioning the management team there and the follow up procedures that you should have in place before returning a car to the customer. I have a statement that says my tires were rotated but now I am not so sure that this even happened. My husband is questioning if the tires should be rebalanced after a rotation . I will be more aware of the process next time and will request to see the car before I sign for it. I hope my experience will help to improve your service quality in the future. Robin G

Service was fine. The car wash was poor.

SCOTT MONGE IS AMAZING AND SO IS SOUTH COUNTY LEXUS!

Relentless in finding root cause, thanks for your support Ronnie

Thorough, considerate, detailed

John is amazing ! Takes very god care of us!

John was great, talked me thru all that was going on with my vehicle. The service was excellent as well.

Kyle was amazing as always.

Richard is always upfront, honest and amazing every time. Best customer service.

Pleased with service—needed a battery ASAP and dealership able to accommodate same day service. Also, Service Tech. Ronnie Crowe, very knowledgeable.

Jacob was great to work with I had no issues at all. Everything was handled just like it was communicated to me

Kyle was kind and efficient, listened to my concerns, and told me what was necessary for my repairs. He kept me informed on when my Jeep would be ready. Kyle was wonderful to work with!

Well done

Scott is awesome, answers every question and takes the extra step to make you feel right at home. In- addition all of your staff is very nice. Thank you.

Excellent service all around. Thank you.

South County Lexus especially Angelo took care of me

Anjello was great. Friendly and arranged a loaner car since it was going to take more than a few hours.

Great service thank you

Angelo's service was fine but the problem is still there. Did not diagnose