Berkshire Hathaway Automotive Group

Jody is a true professional. Keep me apprised on all stages of my car repair and explain the issues that were found with a vehicle and offered pertinent solutions. She is an asset to Grapevine Ford

I am extremely unhappy with the service and incorrect recommendation I got from Airpark on the repairs to my 2012 Jeep Wrangler. The problem was mid-diagnosed, said to be opposed by my warranty company, and estimated at an overall total of $4700+ tax When refused, I was charged with a $145 diagnosis charge. I went to a highly reputable local company and the repair was done for $650 net I am extremely displeased with Airpark and cannot recommend your services to anyone which is sad because I have been using the dealership for my service needs since I bought my jeep in 2012

Yes, completely satisfied. She does a great job!

Clarence and Josh did a great job !

Of all the Service Technicians I have worked with at Reliable, Sean has been fantastic. He has been very willing to work with me on getting my Silverado repaired. Originally had an appointment on 05.11.19, but was admitted into the hospital. I contacted him that morning and told him I wouldn't be able to make it. He replied back letting me know when I could, contact him. I was discharged 05.14.19, stopped in to see when I would be able to get the truck in. The maintenance was accomplished today. My impression is that Sean works with the customer to the benefit of said customer and Reliable Chevrolet. I am impressed. Awesome person. Thank you for having that caliber of team member.

Very professional team, would recommend to friend

Always well taken care of at Grapevine Ford.

Josh worked hard for me and got the car done when I needed it back. Thanks, Josh.

Great to work with!

Great and fast service

I was taken care of beyond expectations. Thank you

Very good

Great personal attention. Made sure my car needs were taken care of.

Excellent service from everyone.

I believe troubleshooting could have been done quicker. Took a lot longer to get my vehicle back than I expected.

I love the customer service that I receive at Grapevine Ford. They are always so helpful and treat me as a member of the Ford family.

Great service. Super helpful and provided me with actual advice for caring for my vehicle.

Super service team and client relations personnel

Dear Sir or Madam, I arrived on Friday, May 10 at 11:20am, and drove up to the service entrance. I had made no appointment, but wanted to get my oil changed and tires rotated using a coupon that I had for $35.99. I did a walk around with a female service attendant, and she up-sold me a rear wiper blade. I told her that I would go to lunch with my fiancee, and then return in about an hour. I came back around 12:45pm, and waited in the waiting area for awhile before asking the service concierge about the status of my vehicle. He checked, and then told me that it should not be much longer. I went to get a cup of coffee, and the styrofoam cup had a hole in it. I burned my finger. I waited another 30 minutes or so, before a male member of your service staff came and got me. I went to pay, and paid the around $58 oil change, tire rotation, and wiper change fee. The service member walked me out to my vehicle, and told me to have a good day. I was thrown off, because they usually tell me some of the issues with me vehicle before I leave. I mentioned it to the service representative, and he told me that no one had given him that information. We said our goodbyes one more time. I walked over to the driver's side door, and noticed that it was slightly ajar. I got in to the vehicle, and attempted to start it. It would not start. I came and got another member of the service staff, and he attempted to help me start the vehicle. We got the mobile charger for the battery, and tried that method. It still would not start. At this point, I was walked back to the inside waiting area, and asked to wait while the service tech took a look at the issue. I sat there, in obvious frustration, until about 2:30pm. I was walked back out to the payment area, and asked to sign some documents that I was not really explained. I was then told that I had other issues with me vehicle, and that it may not be safe to drive. The asked me to sign a waiver for this as well. He handed me the keys, and told me that I was good to go without an apology. I asked what the issue was with the vehicle, and he told me that it was a bad, old battery. I politely responded that the battery and the vehicle had no issues before the date, and that the door being left ajar for a long time was more than likely the issue behind the vehicle not starting. He explained that he was not the one that dealt with my vehicle, and that it was just a coincidence that my battery died while in their care. I told him that was unlikely, and that I had been at Reliable for over 3 hours. He did not respond, and I took my keys and left. I feel that I was not shown the level of service, speed, or communication that was appropriate. This was not my first time at Reliable, and I was surprised at the lack of decency. The fact that no one apologized during this entire time is also reprehensible. I have since had "my" auto guy check out the issues with the vehicle, and test the battery. The battery is fine, and the issues with the vehicle do not make it unsafe to drive. I recently passed an inspection, and I find these up-selling fear techniques to be unneeded. Three hours plus for an oil change and an issue with closing a door is not exactly how I envisioned my day going. I dealt with at least five people from the service department, and left in a very poor mood. You do not have the right email for me. My email is This service email was sent to my father's email. My cell number is ****-****-xxxx. I know that the service department is the lifeblood of many dealerships, and this comment may help you better serve future customers. I find it difficult to see myself driving through your service door again. Best, Jordan H

Quick and efficient. Thanks.