Andrew Shannon was amazing. He communicated each day with me about my vehicle. His customer service skills exceeded my expectations and made me so thankful that I went to Grapevine Ford to service my car
9/8/2019
Mike W. VERIFIED CUSTOMER
Hugh is awesome!!
9/8/2019
FERNANDO S. VERIFIED CUSTOMER
Efficient and great customer service
9/8/2019
Maurizio T. VERIFIED CUSTOMER
Pete is excellent! Best treatment we have received in service! Will contact him directly to make sure he handles our service needs.
9/8/2019
Daniel S. VERIFIED CUSTOMER
Johnathon was great every time he fast and takes care of me , in n out ,easy !
That guys need a bonus or something !!!! Cmon management stop Sleeping on this guy!! ????????????????????????
9/8/2019
Dorothy M. VERIFIED CUSTOMER
I am working on an email that I plan to send to the managers at Midway to share with them how UN-satisfied I am!
9/8/2019
Jaimie M. VERIFIED CUSTOMER
My service advisor ,B, was great. However, I thought it was nuts that a scheduled oil change took 3.5 hours. I had nothing else done besides an oil change.
9/8/2019
Josh H. VERIFIED CUSTOMER
ChRlie was awesome
9/8/2019
SUSANNA W. VERIFIED CUSTOMER
Hugh is the best!
9/8/2019
Lena H. VERIFIED CUSTOMER
Great service and quality customer attention to details by Hugh Abbott
9/8/2019
Manuel G. VERIFIED CUSTOMER
Jesse was extremely helpful! He did everything be could to take care of my vehicle. We had come from out of town to watch a soccer game for my son's girlfriend and would've had to stay am extra day if Jesse did work fast on getting our vehicle done!!! Thank you for being so deligent on making it happen so fast. I and my family thank you. Manuel
9/8/2019
Karen E. VERIFIED CUSTOMER
Mia was very prompt in helping me out and she was also very kind. She explained everything needing service and even helped me set up a payment plan. Excellent customer service.
9/8/2019
David H. VERIFIED CUSTOMER
Eric is always professional, explains what was done with the service. Will definitely purchase another car at Cerritos Nissan due to the service provided by Eric.
9/8/2019
Suraj T. VERIFIED CUSTOMER
I asked about battery warranty if battery i brought and never got a clear answer
9/8/2019
Nancy G. VERIFIED CUSTOMER
Tony Fears Jr. Jr , was very nice & kind.
9/8/2019
Mickle M. VERIFIED CUSTOMER
I said up there from 4 till 6 when they rolling down the doors with my truck then and only then did I go outside and ask them what's the problem with the truck and they didn't even know who I was so I told him and they go oh well we're not going to have your truck done today they gave me a loaner which was fine but they shouldn't have had me waiting for 2 hours before they said told me that I wasn't going to get my vehicle I got off I get up at 5 in the morning and go to work I get off at 2 and I shot up there to get this thing serviced and then the service tech when I brought the loaner truck back on Friday was acting like I hit something with it which was a absolutely nonsense I am very very happy with the sales department but very very disappointed with service department I feel like I had gotten nothing but the runaround I live in West Plains Missouri 2 hours away I felt like I should have been compensated for my troubles I've got one I got a half a tank of gas from the sales department and they act like it was a big deal just wipe your guys's time it's worth something my time is also thank you very much feel free to contact me
9/8/2019
Chelsea P. VERIFIED CUSTOMER
Thank you Pete!!!
9/8/2019
Laura C. VERIFIED CUSTOMER
Josh has been my service advisor on 3 different occasions. He is absolutely wonderful and a credit to this profession. I hope you realize and appreciate how lucky you are to have him on your team! A big thank you again to Josh!
9/8/2019
Brent W. VERIFIED CUSTOMER
Pete provided exceptional service, very informative and thorough. This was hands down the best service experience I’ve had at a dealership. Well done.
9/8/2019
Warren T. VERIFIED CUSTOMER
When I filed my receipt I notice an old receipt from July 2006 and Alfredo was the service writer then. Longevity of employment speaks of a good company that not only services customers but employees as well.