Robert was great , super friendly and really knowledgeable. Simply the best
9/26/2019
Patti K. VERIFIED CUSTOMER
My service advisor George was great! Service was quick.
9/26/2019
Benjamin D. VERIFIED CUSTOMER
EXCELLENT SERVICE!
9/26/2019
CATHERINE G. VERIFIED CUSTOMER
Always treated well and haven't had to take it back twice for the same thing.
9/26/2019
Joanne L. VERIFIED CUSTOMER
Service consultant (Tim) was excellent!
Our only issue was finding out that the
original equip. tires were recommended
to be replaced. With only a little over 16K
miles on them, that is pretty sad. The car
is wonderful, but Lexus should ‘dump’ the
Bridgestone tires they use.
9/26/2019
Michael S. VERIFIED CUSTOMER
Thanks Hugo, I appreciate you keeping me informed on my truck.
9/26/2019
Michael V. VERIFIED CUSTOMER
I took my truck in to get my rear camera fixed. One day after I picked it up from you guys the camera started having problems again. So the issue was not fixed.
9/26/2019
David J. VERIFIED CUSTOMER
John , was very helpful , and kept us informed
9/26/2019
Garth S. VERIFIED CUSTOMER
Took my grand Cherokee in on 9/20. Engine light on. Got that fixed. I recently added a hitch and wiring harness. Needed airpark to refresh the central module to activate the wiring harness. Airpark charged me $145 to do this. Got home and trailer lights still don’t work (they work with my other vehicle). That’s fine mistakes happen. But, I’ve tried calling George numerous times this week. Left messages, texted. And have not hear anything from him. For me to recommend your service Dept to a friend. I just need them to complete the work asked and answer the phone if there are issues. Very ooor customer service.
9/26/2019
Mark R. VERIFIED CUSTOMER
Bob is excellent he took care of everything I had asked to have done when I had my car in for service in Tuesday.
9/26/2019
Lynne G. VERIFIED CUSTOMER
Enjoyed this young man. Friendly, courteous and informative.
9/26/2019
Brad D. VERIFIED CUSTOMER
The requested service was not followed and the oil was changed on my truck as well as replacing the air filter, which both had been explicitly requested to not be performed. On pickup I was charged for this and when I pointed it out they said they modified the invoice only to still leave the charges on.
There were also “additional“ services performed that are not part of the 60k service such as the evaporation cleaning and flush. While the service representative did mention these, it was not made clear these were additional fees and not simply part of the scheduled service.
This is ultimately a lack of trust and lack of confidence that details are followed by the service and technicians.
9/26/2019
Colby M. VERIFIED CUSTOMER
Service department is great, Jason Valadez took care of me and communicated the entire time to let me know what was going on. I would definitely recommend Airpark to anyone out there.
9/26/2019
Catherine H. VERIFIED CUSTOMER
Very courteous, efficient and professional as always. Argidi has a personal touch that reflects very well on South County Lexus.
9/26/2019
Matt M. VERIFIED CUSTOMER
Pete is great. He always keeps me informed during the service process.
9/26/2019
John W. VERIFIED CUSTOMER
Thank you very much !!!
9/26/2019
David M. VERIFIED CUSTOMER
Job well done thx Grapevine Ford.
9/26/2019
Hiba A. VERIFIED CUSTOMER
everything perfect thank you and thank you for Tim is nice person he help me a lot I give 5 star
9/26/2019
Cesar P. VERIFIED CUSTOMER
He has a great personality, every time that I go he is always making sure that everything is perfect