Debbie was awesome!!
We said on the way home that we really liked and appreciate the way she took care of us. I told my husband if I ever have to bring the vehicle in for service on my own I will request her to be my service advisor!
10/1/2019
Brandon H. VERIFIED CUSTOMER
Josh was very hellpful
10/1/2019
David T. VERIFIED CUSTOMER
Always great service at Grapevine.
9/30/2019
James R. VERIFIED CUSTOMER
RGD is great
9/30/2019
Charlotte J. VERIFIED CUSTOMER
My car was done when Logan said it would be. He was very nice and professional.
9/30/2019
Tia T. VERIFIED CUSTOMER
Carlos was attentive to my vehicular needs from 1st drive up to drive off..I thank him for his kindness and attention.
9/30/2019
ROBERT H. VERIFIED CUSTOMER
Kris Davis is an exceptional sales rep for you.
We already have had people noicing and admiring our new SRT
9/30/2019
Raymond M. VERIFIED CUSTOMER
Thanks for the easy drop off process and quick turnaround!
9/30/2019
Brittney H. VERIFIED CUSTOMER
Very fast and friendly
9/30/2019
Laura P. VERIFIED CUSTOMER
Edgar was really nice and explained everything to me. I would be happy to have him as my service advisor again.
9/30/2019
Timothy R. VERIFIED CUSTOMER
No trust in my service advisor
9/30/2019
Christine L. VERIFIED CUSTOMER
Professional customer service
Thankyou
9/30/2019
JULIE P. VERIFIED CUSTOMER
Sheila has always been very kind and respectful and goes out of her way to accommodate your needs
9/30/2019
Doreen W. VERIFIED CUSTOMER
Excellent service, I have full confidence when I bring in my car for any type of
maintenance or repair service what it is done correctly the first time. Brittany shows outstanding qualities in being able to handle multiple car service problems all at the same time with great results. Highly recommend your company to my friends.
Thank You,
Doreen
9/30/2019
JEFF B. VERIFIED CUSTOMER
Very disappointed at Grapevine Ford Service Department. I’m a 1st time Ford owner and 1st time customer to Grapevine Ford and I feel robbed. Paid over $1100 out of pocket for service and the problem is worse. I felt rushed blown off. What’s the point of the diagnostic fee if you don’t fix the actual issue and make it worse off than when I brought it in. Never tell a customer not to worry about the check engine light when that was the concern to begin with. The mechanic failed and then reset the light just to get me out so they could close the service department. I waited from my 8AM appointment until close on Saturday. Poor service, bad business.
9/30/2019
Lisa K. VERIFIED CUSTOMER
picked up my Dodge Charger 9/10 and two weeks later the check engine light came on. John got the car in for service same day without an appt. Thank you for resolving the thermostat problem quickly and getting me back on the road in my new ride. This is exactly why I bought another vehicle from Airpark Dodge. Great Sales Rep Mark Patinsky showing me vehicles in triple digit heat and great Service from John Marino. Thank you gentlemen. - Lisa K
9/30/2019
DALE H. VERIFIED CUSTOMER
Haven’t got my truck back yet but Josh has kept me in the loop as well as Pete when Josh was off...They made it a pleasure able experience so far..Always nice to deal with The employees...