Berkshire Hathaway Automotive Group

The check engine light is still on and the truck is running like crap

Daren Hayden always takes great care of us! We so appreciate him!

This was my first experience with Grapevine Ford. I really appreciated the special care Bob gave me. He really changed my mind about dealing with dealership service departments. I will gladly come back to get my car serviced again.

Aaron was friendly and professional. I was kept informed of the progress on my vehicle. Before releasing my vehicle, it was washed and vacuumed, which was a pleasant surprise! Thank you Aaron and Grapevine Ford!

Tyler was very helpful.

Above an beyond great. The service and atmosphere was all wonderful Jason is awesome.

Got my car done quickly.

Andrew Shannon is very professional and personable. He always takes great care if our cars. He gets the service done in a timely manner and keeps us appraised of the entire process. Thanks Andrew.

You all do a great job for me on every visit.

Excellent communication, she let me know of any and all delays in getting the car complete. She is definstly my new favorite service representative!

I knew from the moment I arrived for my appoint it was going down hill quick as he waited until I drove an hour to tell me they needed to keep the car for a few days. I then asked for a Loaner, was originally told “we typically don’t provide loaners, but I can get you a rental”. I explained, NO that would not work for me! I finally was provided a “Loaner” truck. A “Few days” turned into 9 days with NO PHONE CALL explains anything! I asked on the call yesterday about it being ready, IF they were going to fill my SUV up with gas as the email stated (for the computer system update) and he said sure NO PROBLEM, I said are you going to make sure it is cleaned up too? He said, Yes I’ll get that done. With that said, I showed up today to get the my SUV. When I showed up they could not find him to get me my car. Aaron ended up helping me. I dropped the keys off to the loaner truck - I didn’t sign anything stating I dropped it off and I was no longer responsible for it, absolutely nothing. I asked a few times who to talk to and was told just leave the keys on the cabinet. I said will that’s kinda scary in itself. And got in my car to leave. As I leave my truck I notice No gas was put in it, but they did rinse it off, it smells like radiator fluid The Whole way home (to which they DID NOT WORK ON) Now I am home and see their is marks all over my hood that looks like antifreeze so now I have to was it again, in hopes it does not ruin the paint!

Thanks!

Took over an hour longer than Austin told me it would and nobody ever notified me that the wait would be extended. I was forced to talk to the manager of the service department after it was 30 minutes late who told me after asking several cluelessness employees messing around more than working told him that they "just needing the paperwork" which took another half hour for me to get ahold of. At that point it was announced they made an authorized repair and that I would be charged. Terry told me it would be waived for my wait but when Jose presented me with the charge I reminded him it was unauthorized and that his manager told me it would be okay to which he replied "Okay, I'll just pay for it then" in a very snarky tone. I ignored it and left. I always have issues at this Chevy and will not be giving any business to you anymore. Me and my family have bought many cars from here but are still treated like a chore everytime we come in. I'll be paying to get my oil changed from here on out, because the warranty that makes it free isn't worth the horrible service I receive

Mr.Tate is the best!, I'm going to do all of my maintenance with him.

Nice and timely

Sheila and your service department did a wonderful job!

Hassan is the best!!

I was very grateful that Robert Leininger worried as much if not more than me that my new Shelby w less than 100 miles would get damaged while being serviced for minor warranty work. I really appreciate his concern and the steps he undertook to protect my car from careless people and door dings.

Jon is always super helpful. I appreciate the consideration on his part to get me on my way as soon as possible. Thank you

Josh is the best and always takes good care of my car. He listens to my concerns and and makes sure all is good to go.