Bob has always had my best interests in mind with service questions!
1/24/2020
Delana P. VERIFIED CUSTOMER
Service advisor Hugh Abbott is great!!
Great service every time
1/24/2020
Daniel P. VERIFIED CUSTOMER
Pete was great, as always. Best customer service and overall experience of any dealer around.
1/24/2020
Kyle P. VERIFIED CUSTOMER
Another perfect service experience managed professionally by Josh from scheduling to completed work and delivery. Couldn’t have done a better job.
1/24/2020
Christopher W. VERIFIED CUSTOMER
I scheduled an appt for 5k service and to check my faulty horn. When I arrived, my normal service advisor (Aaron McBride) was out with a family illness, which is totally understandable. I was quickly helped by other advisors and asst. service managers, which is also great. However, I was told it would take a week to honk my horn and find out if it is faulty (it is...), then who knows how long to order a part, check if it's under extended warranty coverage, and fix it. Frustrated, I just bought the part from the parts department and will fix it myself. FYI, the parts department also won't price match other Ford dealerships, which is interesting. All in all, everybody was friendly, but not super helpful, which is the opposite of how things seem when my advisor I've used for years is available. This is probably why Aaron has won so many Advisor of the Year awards... I'll be back, but not to fix the horn...
1/24/2020
MARILYN B. VERIFIED CUSTOMER
Thank you!!
1/24/2020
Tala M. VERIFIED CUSTOMER
My advisor Eddie was an amazing, helpful, and professional , he provided great customer service and beyond he was so friendly and happy to help and welcome me with a smile. This type of customer service keep me coming to your location for service. And I will request him to be my advisor. Eddie deserves to be recognize for it. Thank you Eddie for being amazing and taking your time to help me,
1/24/2020
Sherri B. VERIFIED CUSTOMER
Service was excellent. Love my Fiat.
1/24/2020
Araceli O. VERIFIED CUSTOMER
Great service and well explained what was being done to my Car in a very understanding words very professional service guy Ken Vasquez
1/24/2020
Joseph P. VERIFIED CUSTOMER
Outstanding service
1/24/2020
Roger M. VERIFIED CUSTOMER
After retaining my 300 for more than 6 hours for recall issues I would have thought the vehicle would have had at least an exterior wash. I was advised by the car rental office that for whatever reason the car wash was closed. All is fine!! Thanks
1/24/2020
Isabel B. VERIFIED CUSTOMER
As always, great, efficient, quality of service, and easy & quick to
Obtain a loaner and to return & pick up my car!
1/24/2020
VALERI ANN. VERIFIED CUSTOMER
They got my car back to me on time
1/24/2020
Derek N. VERIFIED CUSTOMER
Tim was great
1/24/2020
GEORGE H. VERIFIED CUSTOMER
Good Service
1/24/2020
Pam R. VERIFIED CUSTOMER
Sean and Jose went above my expectations to insure that I received the proper information I needed from the inspections I requested on a potential purchase of a GMC Acadia from Redline Motors. These two were extremely helpful and very kind!! Thank you for the great service.
Pam R
1/24/2020
Dennis M. VERIFIED CUSTOMER
Excellent service and an overall friendly experience provided by Sheila.
1/24/2020
William B. VERIFIED CUSTOMER
Always a great experience to have my car serviced at Mission Viejo Lexus!