Berkshire Hathaway Automotive Group

I had an appointment for a recall item and waited for my truck to be fixed and after a hour and a half i get a call that my truck is ready to go. When I get there I am informed that Midway didn’t have the part needed to fix the recall item . So now I will need to go back again and do it all over . It just seems that if you make an appointment for a specific item you would make sure the part is at the facility and allocated for the vehicle so it can be installed with minimal inconvenience to the customer.

Scott always takes great care of us. Thanks Scott

Thanks again for the attention to detail.

Tim is great, very helpful and informative

I can’t say enough about how incredible the level of service is and has been, for the past 5 years I’ve been a client, from every employee, from the minute I pull up to the moment I leave.

I received great customer service from Ivann

Thank You

You the best!!

Courteous, friendly and professional as always. Bringing the other car in next week.

Alway excellent service!!! We have bought all our cars from Lexus. Friendly and knowledgeable staff.

...about the survey? Or my experience with Paloma Albanez

Everyone did a great job on my car. Thanks.

Jaime is the ultimate service tech. He is honest, personable and trustworthy. Jaime knows how to connect with his customers and gives great feedback and suggestions that make sense. I’ll only go to Jaime as he worked with me today to get my vehicle to me on time knowing that I had a tight timeline. When I told him I needed my car by a certain time so I could see my daughter perform, he delivered. Great experience!!!

Jody as always has made the extra effort to surpass my expectations

Didn't put my dash board apart all the way after having my air bag replaced. If u want it down right you have to do it yourself!

George is amazing! Love working with him and the girls in the office are very friendly.

Jesse is awesome. He is always helpful and informative about what needs to be done during my visit and what coupons are available.

Yet again one of your service advisors blew it I have been without my truck now for five days I came in today to pick it up and the one thing that I needed to have fixed more than probably well just about as much is I want to have anything fixed was the seat that was locked in a reclined state and if I had to drive a truck I would be laying down in the seat so to be one of the most important things that I needed to have done on the truck it was not done and when I asked Penny about why he wasn’t ordered she said well it was up in the air and I didn’t know it was all had to be done that’s not excuse was in the writing was in the paperwork that I was that I gave you guys to have that done and was never ordered it so now here I have set another five days In a rental car and I don’t have my vehicle which I need for work and then you guys won’t charge me $63 for an oil change I can understand it if all the stuff was done today like it was supposed to be done when I called earlier in the week I talk to another service visor any set up the part for the sink was ordered well it was never ordered and nobody ever did anything about it so again Houzz is my fault why should I have to be taking the Eno yeah the brunt of this and for why anyway just really poor service over there and I don’t think I’m ever going to bring my truck back to you guys or ever buy from you again because it’s been a nightmare from the get go since I bought the truck it’s been a nightmare and I won’t do this again With Midway Chevrolet

Hugh Is the best! Always a great experience!

Excellent service as usual.