Berkshire Hathaway Automotive Group

Carlos was very nice and professional. Very satisfied

Great job.

I really appreciate the service provided by Jaime R Nava. thanks

Ok

Jon, and the Alfa team always do a fantastic job! They really focus on my needs and do it very well.

Ivan was a pleasure to deal with He had a lot of knowledge on what I was asking for

Jonathan has great customer service

He did an Awesome Job Very Professional & Helpful ????

Great timing

Hugh has been my service advisor a long time now. Has kept me and my vehicle safe and on the road. He would be a major factor in my decision if I were to be interested in a new vehicle.

Jason was responsive to all our requests. We comend his service.

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I did not meet Laura until my fourth time going up to the Ford service, and I only spoke on the phone once with her. Every time I went in, someone else had to assist me after looking around for her and being unable to find her. Anytime I called her, I would not get a call back. Instead I would either never hear from her or I’d get a text instead of a call. It was extremely difficult tracking her down just to get updates on my car. Laura did not really keep me updated on my car at all times. She even told me the ONE time we spoke on the phone that I would not have to pay for the rental, but then proceeded to charge me for the rental and did not explain my bill to me. I will admit, I did not question my bill until after I paid,, I was little taken aback that my bill was $300+ over the estimated amount. I realized after I looked through the bill on my own that I was being charged for the rental so on my way out I stopped by her cubicle to find she wasn’t there or anyway to be seen, so I called her immediately to leave a voicemail hoping she would return my car when she got the chance to discuss it with her. After two hours of silence, I called the manager to get things worked out since I never heard back from her. Laura did mention to me before I paid that one thing I was paying for was the motor mounts and labor, even though they were on back order, and that she would call me first thing when they were in. It has been two weeks and Laura still has yet to contact me about my motor mounts- which one person said was essential to have in good condition, but Laura said I needed to take my car otherwise I’d be paying for the rental on my own which is why I took my car back- and I PRE-PAID for my motor mounts AND the labor so I am still waiting to hear back on any updates if the motor mounts have come in. I still have all my receipts and all the texted updates from her which over the span of two weeks was not often at all. I have received more updates on my car getting an oil change than I did with my transmission getting fixed with Laura. Though I do understand these difficult times going on, I do not appreciate her lack of consideration over a job that has not been completed even though I have already paid for it. Due to her unprofessionalism, I do not wish to work with her again, and would like for the job I paid for to be completed with someone more professional that will keep me updated and be more considerate over my concern of my vehicle.

The best very happy

He did beautifully as always,.!

Great service as always!

I keep asking to have the popping noise my front end makes diagnosed. If you look at my last 3-5 service visits or more I have complained about the issue. The truck came from the factory with loose tie rods and yet nobody can figure out what is making the noise. So I keep getting asked to bring the truck back but it seems useless to bring it back in.

Tyler was very helpful in explaining my service needs

Jody told me that i needed a new battery. I declined it. I had the battery checked elsewhere and it was just fine.

Alfredo is an exceptional employee. If his level of care is a representation of your business, I will always be back.