Berkshire Hathaway Automotive Group

Airpark Toyota?

Carlos provided exceptional customer service as usual. I very much enjoy working with him!

Very professional and friendly and on time

Good job.

When I called back, It was very hard to talk to Mr. Drew Jacobson. Later he said he was at the meeting. You don’t seem to have a mechanism to cover urgent call for your staff who cannot answer such as in the meeting. It is very uncomfortable for your customer calling from outside.

You should have 50 employees just like John. He is professional caring and so competent.

Jonathan is always AMAZING. Not only is he friendly, but he’s compassionate and honest. I completely trust whatever he tells me. I only work with Jonathan!

Disappointed that Lexus can’t count, I was ask to answer one question and you asked Two!

Quick and friendly service

Polite and personal

Good work and follow up. Great customer service

Where I worked before retirement we had a maintenance schedule planet so we had all parts needed to do each job. Then we scheduled the job to be done. My running boards took two hours longer awhile back when I was scheduled in for a two job, someone had to make a run to pickup bolts. Someone should have made sure all the parts were on hand .

Service advisor had work done to my truck without my knowledge or authorization.

Jason has done a great job! Although there were still some issues with the paint after the work was completed, he was able to get it right back in and hopefully fix the little issues. He has been very courteous and helpful.

Overall great service from Marvin. When i picked up my truck (Marvin) as not there. Even though they offered to wash the vehicle, the neglected to do so.

He gave 2 hours estimate and I was out in 2 hours.

B was not there when I dropped off my truck.A gentleman took the truck and information and told me the work should take about half of the day. I went home and figured I would pick up my truck just before closing to give them plenty of time. I recieved a text from someone around 3pm that day, stating that the truck would not be ready that day, but would be ready mid morning the next day. Morning passed the next day and I heard nothing. I sent a text and then called a little before noon and someone other than B answered. They took my info and said they would check the status of my truck and get back to me. After waiting over an hour, I called again and another person....not B, took my info and said they would check and get back to me. I got a text from B at about 1:30 saying I could pick up my truck around 2:30pm. Then she called me after I expressed my disappointment at the lack of communication. Just so you you know, she made it right by discounting the woek, but all said and done, Midway had my truck for a full two days for work that I was told should take about a half day, and what is worse, is that it took me a text, two phone calls and over 1 and a half hours to get an answer about the status of my truck. I purchased my truck at Midway, and have entrusted it only to Midway for service and repairs...and in 5 and a half years since I drove the truck off of your lot, I have not had one complaint...NONE! until now.You can imagine my disappointment with these recent events, especially given the excellent track record you have had in the past. I understand things happen, and things don't always get done when planned...etc., but there is no excuse for lack of communication. B apparently had some kind of emergency and I can appreciate that, but someone else should have been briefed about my truck so that I could still get updates in her absence. I depend on my vehicle for my job and I need to know what is happening with it. I had to rearrange my schedule that second day because of this. I have always held Midway and the team there in high regard, but I found this situation to be unacceptable. Thank you for your time, and I would just suggest some work on strengthening your team communication skills. Also, I have noticed lately there seems to be a significant turn over of service advisors. It seems like every time I build a relationship with an adviser, the next thing I know, they are gone. Up until now, if there was any frustration, it would be about that. Thanks again, Respectfully, Randy R

Evan was great. My car looked so awesome when I picked it up. Carwashes have been closed for so long that my car was really dirty. So nice to have it clean again.

Debbie was great.

Pete Roshell is the lone reason that I do business with Grapevine Ford. He offers honesty and integrity to a business that some times lacks those things.