Darrin, has been doing all he can, I am pleased with him. However this man hasn’t even received approval from Ford to start the repairs on my car and it’s been almost 3 weeks since it’s been at the dealer. Darrin has kept me updated and has great communication however the process is preventing him from doing his job.
6/7/2020
JAN L. VERIFIED CUSTOMER
Exceptional! Bob Leininger is always there to take care of my Lincoln mkx. I followed him from Lincoln side to Ford service side because of his exceptional customer service! Always a great experience ! Can always depend on him!
6/7/2020
Rebekah M. VERIFIED CUSTOMER
Alfredo was friendly and answered all my questions well. I will definitely come back!
6/7/2020
Bryan D. VERIFIED CUSTOMER
Aaron was professional and fully explained my options and needs.
6/6/2020
MARCELA D. VERIFIED CUSTOMER
Ronnie did a great job. He coordinated a valet to deliver my car to my house without any issues.
6/6/2020
KARINAIVAN E. VERIFIED CUSTOMER
Great customer service.
6/6/2020
Brent B. VERIFIED CUSTOMER
My technician Andrew was fantastic to work with knowledgeable kept me updated on the status of my vehicle and I appreciated his honesty and genuine attitude to want to help me
6/6/2020
Esther K. VERIFIED CUSTOMER
Got it! Davin was very helpful.
6/6/2020
CHRISTOPHER T. VERIFIED CUSTOMER
John Marino my service advisor...went above and beyond to help me with my ‘16 Jeep Grand Cherokee Summit. He was very professional and courteous, I’ll continue to get my Jeep serviced with John.
6/6/2020
ARMANDO V. VERIFIED CUSTOMER
Jesse was very helpful got my car in and out good time called me give me an update very good customer service
6/6/2020
Patrick N. VERIFIED CUSTOMER
Stay safe.
6/6/2020
TIMOTHY H. VERIFIED CUSTOMER
Thanks to Gustavo for the online approval and easy process! I was in and out of there in less than an hour. Love my new Altima
6/6/2020
TROY C. VERIFIED CUSTOMER
Miguel was very responsive and provided updates throughout the day. I was very pleased with his level
Of service
6/6/2020
Kyle U. VERIFIED CUSTOMER
The service was fine, mostly just disappointed that I wasn’t told about the cost to program the new key. I had to pay $200 for a new key, and then when I arrived for it to get cut and programmed I was then told it would be another $150, for it to get cut and programmed. Had I known it would cost that much I might have gone a different route, but I was already in for the $200, I felt trapped and forced to shill out another $150. That should have been explained up front. If I ordered and paid for tires, then come in to get them installed I would expect that cost to already be taken care of, not then added on later.
6/6/2020
Pasquel N. VERIFIED CUSTOMER
Excellent experience
6/6/2020
CURTIS W. VERIFIED CUSTOMER
Marvin was really helpful
6/6/2020
Robert B. VERIFIED CUSTOMER
Tyler did an excellent job and is a part of the reason why I will continue coming back to grapevine ford!
6/6/2020
Natalie B. VERIFIED CUSTOMER
Paloma was truly Polite, and just did an exceptional job getting me in and out. So far, all the times I’ve had my car Service at Cerritos Nissan all have been Awesome visits. Thank you Cerritos Nissan.
6/6/2020
ROBERT K. VERIFIED CUSTOMER
This might not be the survey but I will say working with shelia was night and day from working with Charlie. She’s AWESOME!!!