Brian did a great job and got the repairs accelerated to meet my schedule.
6/13/2020
Brandon B. VERIFIED CUSTOMER
Eric was great! He explained every detail of what was going on with the recall and what services were being performed. And most importantly he kept updated so I didn’t have to call him once and he gave me his cell if needed.
6/13/2020
Antonio S. VERIFIED CUSTOMER
We were totally satisfied with the way Grapevine Ford fixed our vehicle.
6/13/2020
Roger S. VERIFIED CUSTOMER
I brought my car in 11 months ago for the recall on the interior parts of my 2008 LS460. I was clear that I wanted to wait for all of the parts to arrive before bringing my car in. A couple of weeks ago, I received a call that all the parts are in, so I brought my car in last week. It was only as we were leaving that we noticed the old glove box was still there, which now clashes with the new dashboard. I went back in to ask about it, and was told that the glove box door and other console parts are backordered. Also, after replacing the dashboard, my stereo's aux input no longer works.
6/13/2020
ANNA O. VERIFIED CUSTOMER
Great job
6/13/2020
Yolanda C. VERIFIED CUSTOMER
Always provides great service
6/13/2020
Tanner B. VERIFIED CUSTOMER
Andrew is top notch. Won’t go to any other ford dealership.
6/13/2020
Jacob H. VERIFIED CUSTOMER
Lost my car after they told me what was wrong with it. Sat in the shop for almost 2 weeks before they fixed it. Lmao. Hope I see this on Google reviews????????
6/13/2020
Dean M. VERIFIED CUSTOMER
Perfect
6/13/2020
Traci A. VERIFIED CUSTOMER
Check in was quick and easy. Car was ready very quickly
6/13/2020
Travis F. VERIFIED CUSTOMER
I would recommend Austin every time. Great customer service!!!
6/13/2020
CHRIS M. VERIFIED CUSTOMER
Thanks for help
Great service as always
6/13/2020
Tom W. VERIFIED CUSTOMER
Jason NEEDS a raise. Great guy that kept me informed. Thank You Jason.
6/13/2020
Brian R. VERIFIED CUSTOMER
Andrew was very courteous and professional. Pleasure to do business with.
6/12/2020
ROBERTA H. VERIFIED CUSTOMER
I like the service dept and my advisor, the sales people. But when we purchased the vehicle I believe we were taken advantage of in financing, warranty, and Gap. We have extracted ourselves from under those areas.
Rick
6/12/2020
Chad R. VERIFIED CUSTOMER
Pete is a great asset to your team.
6/12/2020
William F. VERIFIED CUSTOMER
Great people, great service!
6/12/2020
BRIAN N. VERIFIED CUSTOMER
Everything was as smooth as could be. I was greeted and helped out right when I got there and the work was completed. Thank you.
6/12/2020
Joan H. VERIFIED CUSTOMER
Hassan was very helpful and kept me apprised of the progress on my car.