The gentleman we dealt with today was very professional and personable. You should be proud to have him as an associate.
10/23/2020
JEANNETTE C. VERIFIED CUSTOMER
Great customer service, prompt, knowledgable
10/23/2020
Susan C. VERIFIED CUSTOMER
Chris Walker was very gracious and knowledgeable. I will definitely ask to work with him again.
10/23/2020
Robert P. VERIFIED CUSTOMER
My thanks to Jacob for his service.
10/22/2020
Robert L. VERIFIED CUSTOMER
Work was performed on my vehicle prior to my authorization . The entire experience with the service department was substandard. After three working days with the vehicle in your shop I called to check on its status. I called SIX(6) times and could not get an answer. Spoke with Joe, Tom, and Mike. (I saved my phone log). Late in the afternoon my wife took me to your dealership to retrieve my vehicle, only to be informed that the unauthorized work was in progress. There is more, I will gladly discuss the items with you. Overall a very disappointing experience. Rob Lee ****-****-xxxx
10/22/2020
Cynthia C. VERIFIED CUSTOMER
Had issue with oil change needing to be done. Apparently when car was serviced before sale someone failed to reset computer, so I've been in twice now to get taken care of so my warranty wouldn't be voided due to someone else's mistake. First time it just said oil change due. I was told first trip that it was too early and wouldn't be paid for. Next my dash said ' oil change required'. Again I was given a hard time, as Sean said " This was just done 3000 miles ago". I had called Jack Spencer prior to making this 2 ND appt. And he said contact Terry Tate and that he would take care of it. Jack did have to come over and talk to service dept. and shows on receipt he took care of it. One , he ought not had to do that if someone had done job right the 1st time. 2, There shouldn't of been any question about taking care of the oil change since someone didn't complete their job the 1st time. I'm wondering how the rest of my warranty service is going to be. Yes I purchased extra warranty. I do want to Thank and give props to Jack Spencer for stepping up to the plate and taking care of the
customer. Thank you again Jack !
Sincerely, Cindy Chaffin
10/22/2020
CHUANGWEN C. VERIFIED CUSTOMER
Good!
10/22/2020
Lorenzo R. VERIFIED CUSTOMER
I'm very satisfied as usual ????
10/22/2020
Barbara A. VERIFIED CUSTOMER
Marvin is great. Very personable and really knows his stuff. Appreciate his help. Thanks, Marvin
10/22/2020
CONJETTA C. VERIFIED CUSTOMER
I had just been to Autonation Dodge, who had told me when I made the appointment, that they could work on my car. When I got there, they told me I couldn’t because it “was still under factory warranty.” I called Autonation in Peoria where I bought the car. They could have services it the next day BUT would not get me home because I was outside their 12-mile shuttle area and they didn’t have any loaners. I was passing Midway on the way home so I stopped . Brad met me and I told him I had a “check engine”!light on and no appointment. The told me to pull the car into the service area and called Lyft to take me home. Later, he called to tell me the problem and that he would have to keep my car overnight. He sent anywhere Lyft driver for me and arranged for a loaner car. Brad and Midway provides better service for a car and owner than those from whom I had bought the car. You have a new and VERY SATISFIED customer and Autonation has rightfully earned some very bad publicity. Brad is a huge reason for the comments I will give Chevrolet when I get their survey.
10/22/2020
Grace W. VERIFIED CUSTOMER
Thank you the gentleman that helped me made everything fast and easy.
10/22/2020
Paulette O. VERIFIED CUSTOMER
This was the fastest oil change that I have ever had anywhere! Trey was extremely courteous and helpful. He gave me advice as to when my next major maintenance service should be done and what it included. He did not try to sell me something I didn’t need or want at this time. Truly satisfied!
10/22/2020
DANIEL C. VERIFIED CUSTOMER
Was told to expect 2-3 hours. Only took 1.5 hours. We'll done!
10/22/2020
Stephen T. VERIFIED CUSTOMER
Liked that the wait time estimate from my service rep,for an oil change,was as he said.
10/22/2020
William M. VERIFIED CUSTOMER
Thank you you guys did an excellent job I’m very happy with the service????
10/22/2020
MATT H. VERIFIED CUSTOMER
Derrick is the best Service Advisor I’ve ever had at Airpark!