Jaime is an excellent service rep. Very knowledgeable, personable and goes above and beyond to see that everything was done well!
10/27/2020
Robert O. VERIFIED CUSTOMER
Excellent !!!!!!!!!!!!!!!!!!!!
10/27/2020
Suo K. VERIFIED CUSTOMER
Jorge has always been a great service advisor. I am extremely dissatisfied with Airpark as a whole after purchasing 4 vehicles there.
10/27/2020
Swaa J. VERIFIED CUSTOMER
Jaime took over today and I am very impressed and completely satisfied with his care. He thoroughly explained everything to me and left me with options. Jaime is a true gem to the Cerritos location!!
10/27/2020
KRISTINE J. VERIFIED CUSTOMER
Ronnie is awesome!!!
10/27/2020
Tyjuania W. VERIFIED CUSTOMER
Austin was FANTASTIC! He listened to my concerns and thoroughly explained the process and the break down of price. Not one time did I feel like he didn’t care about what was best for my situation. He made sure that I had loaner transportation to get me and my family around while my car was being serviced. Austin Terry is an amazing face for your company. Getting your car services is sometimes scary because not everyone knows the in’s and out’s of car service. Having someone like Austin on your team definitely helps get through the process! Thank you Austin and Chevrolet team! -Ty’Juania Campbell
10/27/2020
William L. VERIFIED CUSTOMER
Hassan does a great job. Excellent customer service!
10/27/2020
Rogelio M. VERIFIED CUSTOMER
I went to service my IS 200t bec., alternator is making whining noise. I send the video recording of the noise to service rep. (Carlos). The service department told me that they can not replicate the noise. They told me that everything is ok. They check and test the alternator they found nothing wrong. After i drove from the dealer, i checked my car and herd again the whining noise. I can not believe that they did not hear the noise. Im frustrated and angry that i wasted one whole day and the problem is not fix. I was told to go back if i hear the noise again. I will definitely keep coming back until they fix the problem. My car is only 3yrs old and 17k mile. Its unacceptable to have parts like alternator fail too early. I want lexus to fix it.
10/27/2020
Dolly P. VERIFIED CUSTOMER
Paloma is always great and has fantastic customer service..
My concern is your Technicians are not always that great.
Management should have a camera on them at all times to
Assure your customers are getting what they are paying for
And not just throwing our money away for inconvenience by
Taking time out of our day to pay top dollar for services that are
Not being fulfilled.
Do to your technicians at Cerritos Nissian you have Now lost 7 customers so far do to my poor experience at this location.
So my husband, I and my family will no longer continue our services with you.
Paloma was Always great at what she does, I wish I could say the same for all your employees.
Thank you
10/27/2020
Mike W. VERIFIED CUSTOMER
Great service from Jorge. However, I just spent over $250 to have a shifter knob button replaced. Yes, the button. When you bend me over, would you please make sure the repairman doesn’t stomp all over the passenger seats and leave mud/dirt all over it.
The cost is not the issue. I agreed to the repair. The lack of respect by the repair guys was disappointing.
Thanks guys.
Mike W
10/27/2020
Jimmie R. VERIFIED CUSTOMER
Our representative was polite, helpful and took excellent care of us, cannot day enough good things about him !!!
10/27/2020
Banafsheh S. VERIFIED CUSTOMER
Both Jordan and Tim were very helpful.
10/27/2020
Judith P. VERIFIED CUSTOMER
A very courteous employee.
10/27/2020
Barry L. VERIFIED CUSTOMER
Tyler A++++ Thanks for a great experience!!
10/27/2020
Murali M. VERIFIED CUSTOMER
Austin Terry went above and beyond with in his capabilities to involve the corvette Mechanic and GM regional Rep to get my corvette engine fixed. Had a great communication along the process
10/27/2020
Giovanny C. VERIFIED CUSTOMER
I took the day off to try to get my truck clean and it was the same to be honest , But thanks Anyways .
10/27/2020
Michael F. VERIFIED CUSTOMER
My service advisor Miguel was the best.
10/27/2020
Garry A. VERIFIED CUSTOMER
Jody was helpful but we don’t feel we should have to pay for a repair that was already covered under warranty 2 years ago, replaced and now the axel needs to be replaced again. So we will be on a 3rd axel in less than 70k miles. Not happy.
10/27/2020
Samuel . VERIFIED CUSTOMER
He was very personable. Service was very fast. I loved it.