Berkshire Hathaway Automotive Group

Very good service

Was very happy with the speed and service I received! Thought it was very fast finding the problem, ordering the part, receiving it, and replacing the part and had my car in 4 days ! Very happy!

Tyler was fantastic! Great communication,friendly and knowledgeable. 10/10 Recommended

Experience was extremely annoying. Communication was horrible. Was lied to on 2 separate occasions about providing updates. Service was rude, unappreciative and far less than I’d expect from a dealership. Since there has been no apology or explanations that make any sense for the debacle in service provided, my Wife and I will rate accordingly. Service rep brought us in a tiny room and didn’t even wear a mask - nobody does that and especially not a large/professional company.

Tony provided excellent service as always.

Service was excellent.

I purchased a car at this dealership back in July. This was my first time brining a car for service/ maintenance. The service I received up front was over all good. The only thing that bothered me was the price that I received over the phone and the price that service representative gave me was different. I felt like they were trying to charge me more without explaining the details. Honesty and being up front is a big deal for me! When I got my car back, it was barely washed and water was still dripping. The inside of the car was not cleaned. Yes, it was vacuumed but my 7 year old could of done a better job. I asked the service guy why it’s like that and if this is how it’s usually done. His response was “ they must of been in the hurry”. Why should I suffer the service when I am a paying customer ? Also he explained that the car doesn’t get wiped down inside because of Covid restrictions. I understand that, but I wished it was explained to me before my car was taking for service. The outside still looked dirty and wet . I also been told that I should take my car to car wash and they will usually do a better job. Really? As a customer coming to a Known dealership Like Lexus I have expectations. These expectations were not met at all. If you guys do a such a sloppy job washing a car and giving it back to the customer like that and giving bunch of excuses. What is really done behind closed doors? How am I suppose to know what was really done to my car when I bring it for service? A sloppy job? Like I said, honesty and Transparency is very important. A car wash is not that important but by showing me how sloppy of a job you do that makes me question if it is a place I should bring my car back. I had higher standard for this dealership and by just one visit it was greatly lowered and the reputation of it is now questioned .

Our service writer was very good. Where our service experience was not up to par was the wait for the service writer. The dealership promotes customers making appointments. However, we made an appointment, arrived just prior to our appointment time and had to wait 15-20 minutes for the service writer. That long wait destroys the concept of having an appointment.

He was very nice and took care of my problem quickly

Tim our service person was outstanding !! Best experience I have had at Lexus ! He was smart, accommodating and so nice. Thank you for hiring such a good person to deal with your people.

Great and fast .

I am always treated wonderful at your dealership

My service advisor Isaac did a wonderful job. Thank you

Carlos was great! Love south county Lexus!

Great and prompt customer service

Eric was great help

Tyler was helpful and courteous. My truck is covered under the MPP service and he couldn’t find it in the system but still honored what I told him.

Good job done But the only thing I did not appreciate them moving my seat and also when they leave my car wet

Friendly staff and great service!!

look forward to answering the survey