Berkshire Hathaway Automotive Group

We traveled from out of town. The guys in Ford service took care of our auto service needs. We were very satisfied.

Was a very nice was given loaner 2020!Equinox very nice people to be service my 2019 Dodge Journey ????????

It took a total of four times for me to take my vehicle to the dealership before the problem was fixed. On the third trip after it had been supposedly repaired the Service writer parked my vehicle at the front of the dealership left it running with the keys in it when he came back he said OK you’re good to go you just need to sign a couple pieces of paper which I did. I asked where my vehicle was parked and he said out front I asked him for the keys and he said they’re in your truck the truck is running. He left my truck running at the front of the dealership with the keys in it unlocked. It was not parked in a parking spot it was parked on the curb. Very unprofessional and dangerous.There were three occupied vehicles behind my vehicle waiting to get back when I got to my truck. As soon as I got in my truck I realize that the same problem was occurring and it had not been fixed. I left the dealership and called and asked to speak with the service manager I was placed on hold for a period of 15 minutes. I finally gave up and hung up the phone. The original tech eventually called me and asked what was the problem I said the original problem had not been fixed I made arrangements to take it back for the fourth time and finally picked it up Monday morning. A unpleasurable and very frustrating experience. I have use grapevine service for my vehicles in the past because it was so efficient. I will think twice before I bring it back there if I encounter another problem.

It was quick and painless

Nice and willing to go the extra mile to make sure I understood everything.

As usual the service was excellent and Eric Adamson was very helpful and professional.

He’s the best.

Andrew is a great service advisor! We appreciate his friendly help!

Sorry to bother John with my auto problems

Isaac was great. Very professional.

Austin kept me informed through the repair process. He was helpful and answered my questions.

I would take my car to Nissan Cerritos again. Brian and the team did a great job! Thank you!

Professional Service

Vicki was great!

It was my first time at Nissan in Cerritos. Excellent service and attention, thank you Jacob! I definitely come back!

Bob was great!

Outstanding experience and service. Satisfied customer. ????

Thanks for excellent service Mr. Brian Guillen

Workers left sooty footprints all over my driver's seat floor mat. I was hitting on to another appt and didn't want the hassle of getting out of the car to find a service person to clean it up. Dirty carpet! Ugh. Really irritating and slipshod. Diane N

Eric was very professional, knowledgeable. I was satisfied with my service.