An oil change and an update/recall should NOT take all day. Brought my truck in at 9:30 was told I was 5 or 6 back in line!? Why isn't my appointment for later then? Got my truck back after 4pm. I was asked what work I wanted done; I said l.o.f. I was asked tire rotation as well? I said sure. Want told this was an EXTRA charge!! Sounded like an option to the l.o.f.
Easy money on your part...
Truck was washed.. ONLY positive out of the whole experience.
12/30/2020
Linda . VERIFIED CUSTOMER
When in the waiting area A few of the workers were watching a football game. Which I don’t have a problem with but they were using vulgar language. The employee that was using vulgar language was speaking Spanish and I’m sure he didn’t know that I understood every word he was saying. I had my 14-year-old niece with me and she was just shocked and appalled and so was I. Also I was quoted $50 or 4995 for an oil change on my Colorado and when I let them know I had a coupon my 4995 oil change went up to $70 and then also I have my tires rotated and I also had an eight dollar coupon for that my bill was over $100 and then once my coupons were entered I still paid over or close to $80 I am very disappointed with how your come. If I wouldn’t of told him I had the coupon I probably would’ve paid less money. I have never paid 6999 for an oil change in my Chevy Colorado. Without a coupon I have always paid 4999 or 4995 for an oil change. What is the use of sending out a coupon for an oil change if you’re just gonna hike the price up to the original price once the coupon is added I am very disappointed in your company.
12/30/2020
KIANA C. VERIFIED CUSTOMER
Ivann is always so respectful and informative. He is always patient with all of my questions about my car and will to re explain if I do not understand the first time. I believe he is a trustworthy and hard worker that puts the customer first. Definitely a pleasure working with him!
12/30/2020
Lisa E. VERIFIED CUSTOMER
Great service
12/30/2020
Harvey M. VERIFIED CUSTOMER
Great
12/30/2020
Theresa K. VERIFIED CUSTOMER
Derrick went above and beyond to be sure my vehicle was finished on a tight deadline! Can’t beat THAT service!
12/30/2020
Maria S. VERIFIED CUSTOMER
Great customer service !!!
12/30/2020
SIMON R. VERIFIED CUSTOMER
Jaime Nava is great an very profesional
Thank you jaime good job
12/30/2020
DANA T. VERIFIED CUSTOMER
Thank you for fixing my car in a timely manner!
12/30/2020
Maritsa S. VERIFIED CUSTOMER
I came with concerns and he looked into the matter and provided solution and information.
12/30/2020
THAYRON M. VERIFIED CUSTOMER
Eric Adamson was very polite and professional with excellent customer service.
After I was little rude and upset due to car problems. Mr Amamson was very calm and polite. He had good knowledge and customer service
12/30/2020
Scott D. VERIFIED CUSTOMER
Aaron always takes care of everything
12/30/2020
Naji B. VERIFIED CUSTOMER
The maintenance services were great.
Thank you
12/30/2020
Dana M. VERIFIED CUSTOMER
Thanks Miguel for your good work. Be cause of you I will be back to Grapevine Ford.
12/30/2020
Gloria M. VERIFIED CUSTOMER
We are very happy with South County Lexus. I was very happy with the dealership with my purchase of my last Lexus, I didn’t look for my new car anywhere else.
12/30/2020
Falonda T. VERIFIED CUSTOMER
I was very pleased with the customer service provided by TONY FEARS,JR @ CERRITOS NISSAN!
I had the opportunity to say "Thank you for your service", to him personally when he made sure I received my car within the estimated time he said my car would be ready. (I was replacing a dying battery with a new one. And purchasing 2 new batteries for my car key remotes).
And he was also on point with the estimated preliminary amount I would be expected to pay. The difference was less than $5 !!! ????
Job well done, Mr. Fears ! *????????*
12/30/2020
PRUDENCE K. VERIFIED CUSTOMER
Debbie was great. I am not sure however I believe or trust the official diagnosis of the problem. Debbie was professional and delivered the diagnosis as she was told. I have no complaints with or about her.
12/30/2020
Sean C. VERIFIED CUSTOMER
To Airpark Jeep and Management at Berkshire Hathaway Automotive Group: Jason Valadez is the truly best. I’ve worked with Jason on the maintenance of 4 family Jeep Wranglers and Grand Cherokees over the past several years. He’s a friendly and trusted advisor with a wealth of automotive knowledge. Jason has the gift of being able to calmly explain what needs to be done to keep these vehicles running for many years to come, but I’m most impressed with his ability to make customers feel part of the Airpark Jeep family. There’s no other Jeep dealership that I’ve seen like this one. Management form the Berkshire Hathaway Automotive Group should know that Jason is a major key to the success of the dealership and enhances the overall Berkshire Hathaway Automotive Group name. If Warren Buffett was a Jeep owner, I think he’d want Jason Valadez as his trusted advisor. Thanks for being a great advisor Jason. See you in the New Year for an EXPRESS oil change and hearing about your well deserved time off with family. Highest Regards, Sean C
12/30/2020
Dawn M. VERIFIED CUSTOMER
Excellent customer service from All the service department.