Berkshire Hathaway Automotive Group

John is a professional. He’s courteous and he was knowledgeable about my Ram. Good job, thank you

No comment

Kyle Heckathorn was so awesome! He had great energy great vibes I would definitely want him again as my service guy great dude!

Always great service. Thanks.

Scott Monge was outstanding!

Always the best!

Hassan is amazing!

I’m veri satisfied with crevices

We love Daniel, great customer service that's for sure

I always know that Tony is going to provide excellent service and ensure that my car receives the best possible technician! There is a dealership closer to me but I purposely drive further to have Tony take car of my car’s needs!

Chance was very personable and helpful. He remembered me from previous visits in there and that was very impressive. Great customer service! And Debbie is always wonderful to get me checked in and checked out. I could not have asked for anything more than what I received today.Thank you so much for the service and making it personable.

Arron was great

Nice person !

Miguel did a great job but the initial experience when pulling into Grapevine Ford’s service drive is extremely frustrating. Alejandro and Pete in the Quick Drive side are always the first to meet and see how they can help,, Service Mangers on the dealership side of the drive attempt to not. It make eye contact and customers wander around trying to find someone to help them. The phone system is a painful experience of holding, being transferred and calls dropping. The receptionists at the service counter definitely need to be addressed. When I was picking up my truck for the first time last week I was standing in line to check out the single receptionist finished with a customer, grabbed her lunch bag and walked off while myself and another customer were standing in line because apparently it was time for her break. She wasn’t going to let her counterpart not being there or customers standing in line stand in the way of her break. The other customer and I were dumbfounded, luckily Alejandro found us at the unattended counter and got us taken care of. Very odd culture/atmosphere there. The sole reason I use Grapevine Ford is due to its location. All of my friends and coworkers have moved on to 5 Star Ford because of experiences they have had with Grapevine Ford.

Hassan made sure I received superb service! He is amazing!

Excellent service from Aaron.

Great service.

Sure

Pete took care of my truck issues and it was done in a timely manner very satisfied with Pete and the service

Perfect customer service