I spent a lot of money for service. The employee who retrieve my car was very rude. I waited 15 minutes to reach the desk.
3/29/2025
Thomas H. VERIFIED CUSTOMER
The time estimate was wrong. Everything else A-OK. I am VERY happy with the car. It has been terrific; as good as some German competitors and at about 2/3 the cost. Keep up the great work.
3/29/2025
Carol F. VERIFIED CUSTOMER
Made appt about two weeks ago. Drive 1 1/2 hours to the appointed time to get-“We don’t have the part in stock”. Standard practice is to make appt without checking if part is in stock. What a way to lose a customer. We bought the car there and have always gone to your store for service. What happened?
3/28/2025
Clarence T. VERIFIED CUSTOMER
Well done thank you
3/28/2025
Brian W. VERIFIED CUSTOMER
I always appreciate the service when I visit Bakersfield Hyundai
3/28/2025
Noe P. VERIFIED CUSTOMER
She was very professional and friendly. She worked hard getting me on my way as soon as possible. I’ve been given great service since I’ve been bringing my car to your dealership.
3/28/2025
Scott R. VERIFIED CUSTOMER
It was seamless the only issue was i would've liked to have a complete inspection to tell me of any issues other than that it was good
3/27/2025
Blanca M. VERIFIED CUSTOMER
Excellent customer service
3/27/2025
James M. VERIFIED CUSTOMER
He was excellent, professional and competent. A good communicator ????
3/26/2025
Robert W. VERIFIED CUSTOMER
Alyssa was very helpful.
3/26/2025
Donald G. VERIFIED CUSTOMER
Yes
3/25/2025
Michelle C. VERIFIED CUSTOMER
The service appt was a complete waste of time. 2 hours for the one service technician to tell us that they couldn’t find any issues with the key fob not connecting to the vehicle. Originally went in for oil change and tire rotation (had an appt) come to find out when we get there the vehicle wasn’t at the correct mileage for the service. (So we wasted our weekend for nothing) why couldn’t the rep over the phone tell us this? Why was only one technician working on a weekend? The service representative were very unorganized and needed help. The whole service dept needs some help, to have the process run smoother and get customers out quicker. We do not look forward to visiting the service dept at Bakersfield Hyundai, it really needs some better organizing and more employees to get customers fixed up and out of there quicker. Isn’t it about customer service?!
3/24/2025
Joseph B. VERIFIED CUSTOMER
Informed me of other maintenance due on my vehicle and the options for what needed to be fixed and how to pay.