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Real Reviews from VERIFIED CUSTOMERS
Albert F. VERIFIED CUSTOMER
Long wait. Monday 9:30 am Apt, Out by 11 am
7/14/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Albert. We're sorry to see that your wait with us was longer than expected. We'll be sure to use your feedback as a form of training for our team. We appreciate your business and look forward to your next visit.”

Sheldon B. VERIFIED CUSTOMER
David is a pleasure. Give him s raise@
7/14/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to share your kind words with us, Sheldon! We'll be sure to pass this on to David. We appreciate your business and look forward to your next visit.”

Erika G. VERIFIED CUSTOMER
I went in today for an oil change today and Joey Cortez assisted me. His attitude was very professional and I was in and out in no time. I will definitely be coming back here for oil changes.
7/14/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Erika! We're happy to see that you had a great experience with us, and we'll be sure to pass on your kind words to Joey. We appreciate your business and look forward to years of service with you.”

Brett G. VERIFIED CUSTOMER
My initial appt I was told that one of the repairs was not covered under my warranty. I was told that they called the warranty company and were told that it wasn’t covered. I then called to ask the warranty company and they told me Hyundai never called them to ask about the coverage and that it was covered. I called Hyundai back to tell them this and they told me they apparently didn’t have my correct warranty. I took the car back in and was told the inspector would be there to verify the issue and it would be done on 2-3 hrs. I contacted them in the afternoon to ask the status of my car and they told me that the inspector wasn’t there yet and that he wouldn’t be there for another 24-48 hrs. Why I wasn’t told this initially I have no idea. I was then told they don’t know why the inspector told them it would be a 24-48 hour window, when in fact later on someone else told me that that is how it always is and he apologized to me about it. I was very disappointed in the service I received, I don’t think anyone really listened to my issues as I had to repeat myself over and over again and had to investigate myself about my warranty coverage. Also, I was told I could get a rental car to use but I had to pay for my own gas. The only way I would ever use this dealership again was if I have a something that was covered by my warranty, otherwise I won’t go back. The dealership is highly unprofessional.
7/13/2020
Lloyd H. VERIFIED CUSTOMER
Although it took two visits to correct my problem, David did a great job in assisting me and making sure my needs were taken care of.
7/12/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Lloyd! We appreciate your business and look forward to years of service with you.”

Hopie M. VERIFIED CUSTOMER
Joey Cortez always has great customer service
7/12/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Hopie! We appreciate your business and look forward to years of service with you.”

Ernestina V. VERIFIED CUSTOMER
Staff that assisted me was polite and he did a great job providing me with good service.
7/11/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Ernestina! We appreciate your business and look forward to continuing years of service with you.”

David A. VERIFIED CUSTOMER
Excellent
7/11/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, David! We appreciate your business and look forward to years of service with you.”

Ryan L. VERIFIED CUSTOMER
Thanks Joey for showing how professional the company is by showing positivity and being professional at the same time. Thanks again for taking care of my vehicle’s needs. Much appreciated !
7/11/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Ryan! We appreciate your business and look forward to years of service with you.”

Todd C. VERIFIED CUSTOMER
Five STAR SERVICE,THANK YOU.
7/11/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you, Todd! We appreciate your business.”

Rosella M. VERIFIED CUSTOMER
I'm very satisfied with his customer service he really does care about the customers needs.
7/11/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Rosella! We appreciate your business and look forward to years of service with you.”

Justin T. VERIFIED CUSTOMER
David is the best! He took care of my car and did it quick enough for me to get home on Friday. Dude deserves a raise!
7/11/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Justin! We're happy to see that you've had such a great experience, and we'll be sure to pass this on to Dave. We appreciate your business and look forward to years of service with you.”

Darren P. VERIFIED CUSTOMER
He was very patient with me. It was my first time going there
7/11/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Darren! We appreciate your business and look forward to years of service with you.”

Leonel C. VERIFIED CUSTOMER
No words to say thanks David Clark for everything you done for me.
7/11/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Leonel! We appreciate your business and look forward to continuing years of service with you.”

Diana C. VERIFIED CUSTOMER
I was very satisfied with the service. Joey has always been a pleasure to work with, knowledgeable, professional and truly helpful. I have worked with Joey since I bought my car in 2015 and he has always been great!
7/10/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Diana! We're happy to see that you've had nothing but great experiences with us, and we'll be sure to pass on your kind words to Joey. We appreciate your business and look forward to continuing years of service with you.”

Shirish J. VERIFIED CUSTOMER
Excellent service
7/10/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Shirish! We appreciate your business and look forward to years of service with you.”

David B. VERIFIED CUSTOMER
I appreciated the knowledge and help David provided while servicing my Elantra. David kept me up to date with the diagnosis and timeframes on my car. I have a high level of confidence when bringing my vehicle to Bakersfield Hyundai. Thank you for the excellent services.
7/10/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, David! We're happy to see that you had another great visit with us, and we'll be sure to pass this on to Dave. We appreciate your business and look forward to years of service with you.”

Yolanda O. VERIFIED CUSTOMER
Gilbert was great and my service went well
7/9/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Yolanda! We appreciate your business and look forward to years of service with you.”

Darlene W. VERIFIED CUSTOMER
I always feel I get great service and staff is always polite and friendly
7/9/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Thank you for taking the time to review us, Darlene! We appreciate your business and look forward to years of service with you.”

Rick G. VERIFIED CUSTOMER
After picking up my car and putting out $500 and waiting more than a half a day for the service, the mechanics that worked on my car wiped the hood of my car down with no doubt dirty rags because it completely scratched the entire clear coat of my hood and after talking to David there at the dealer, he said to bring my vehicle back in a week and he would have the shop polish it out. It shouldn't of happened in the first place and waiting a week is unexceptable. The clear coat is scratched and it looks bad. I'm not sure polishing it will permenantly remove the scratches. I'm not happy about my first visit to this dealership.
7/8/2020

Bakersfield Hyundai Auto Repair Service Replied:

“Rick, we're sorry to see that this happened. We understand that you spoke with our Service Manager, George. We hope that the issue has been resolved. If you have any other concerns, please reach out to us at your convenience.”