Allstar Kia of San Bernardino Auto Repair Service

Josh is wonderful. Thanks for explaining everything to me.

Excellent customer service. Work completely timely and all good as expected.

Thank you for great service n shuttle service very nice

Nice people

Have been extremely happy with the service I received at all star on my vehicle I get my car serviced there except when I’m traveling thanks again for a great service

I feel i was scammed for my money. The same problem happen to my car a year ago and i was not charged at the kia in Riverside. I only payed to get my car out because I need it to get to work. I felt like they just threw a random price of $120 to get money for the labor not for fixing the car.

Hello. I am a Kia customer since 2013. I own 3 Kia Souls bought at your dealership. I just took my 2018 Kia Soul for your service special of $69.95. The service was fast and I appreciate you washing my car. But I noticed when I got home this evening that the service invoice (993146) indicates that my tires were rotated but in reality they were not. Please let me know when to take the car to the dealership for the rotation. Thanks.

Service was excellent

Coming in to Service, usually they are always friendly and enjoyable, but this time, not so much. Very dry and quiet.

THANK YOU CHRIS FOR ALWAYS GIVING ME GREAT SERVICE.

The staff may need a customer service refresher course.

Chris was friendly & my first oil change was completed in expected time. No problems at all.

My glove compartment door was left hanging halfway off And there were black marks.. I called and left a message and no one return my call. So I drove all the way back over there today and showed it to Josh. Josh fixed it And took it to the back in have them clean off the black marks. I spoke to the manager Mark Mareno.i explained what happened and he just said ok. I asked what do you do for that? He said I'm not going to monetarily compensate you. I said you don't reimburse gas or give an oil change ? He said No. Unfortunately in dealing with the service department I have not had a good experience yet. Customer service is lacking Other than my interaction with Josh. I've only taken my car there a few times because I had to. This time was For 2 different recalls. I also asked about if I was able to receive a gift card for bringing it in for the recall and mark said he had nothing to do with that. Whatever I called to schedule an appointment it takes 2 to 3 weeks to get in. I really like my car, a few of my friends bought optima after me. My son just graduated H.S. and is considering an optima. I have heard other customers having problems in the service department when I have been there and I have talked to my friends that have kias ... The Only issue is customer service in the service department.

Thank you!

Your Service Center staff are wonderful. Thank you.

Always fantastic

Josh is always on top of things , it’s real easy to deal with him

Very great service!

Pressure washer was down, but other than that, it was great.

Thank you Chris for your outstanding service.