David went above and beyond! I’ll ask for him next time.
7/24/2025
Pradeep V. VERIFIED CUSTOMER
Great service support by Ben
7/24/2025
Naum S. VERIFIED CUSTOMER
During the my appointment the car’s battery was inspected and in the report it was marked as an in good condition. I personally detected the serious damage (leakage) after car was returned to me after the service. After my finding the bat was replaced. I would expected that the issue with battery was detected and reported by Lexus technician but not by myself.
7/24/2025
Lisa B. VERIFIED CUSTOMER
Thank you
7/24/2025
Veena K. VERIFIED CUSTOMER
George was well prepared and new in and out about my car. He mentioned that he read the record/history of my car. Only once we explained what was needed to be done, he took care of it. Job well done George.
7/24/2025
Carol D. VERIFIED CUSTOMER
addressed my concerns in a very professional and thorough way
7/24/2025
Ajaye H. VERIFIED CUSTOMER
Lexus is lucky to have a service representative like Benjamin. I’ve owned businesses for over 15 years and I’ve had hundreds of employees, you have something special in Benjamin! Will continue to buy and service my cars through Lexus knowing I am in such good hands!!
7/24/2025
Lisa W. VERIFIED CUSTOMER
I always have a great experience at Putnam Lexus, from the service advisors (especially Ben), to the front desk, to the sales people and the shuttle drivers. It’s a pleasure to do business there!
7/24/2025
Ronald H. VERIFIED CUSTOMER
Randy kept me posted weekly on the of the status of the repairs.
7/24/2025
Alfred L. VERIFIED CUSTOMER
Ben was professional and courteous.
He showed great interpersonal skills.
7/24/2025
Berta S. VERIFIED CUSTOMER
Everyone provided the best possible service
7/23/2025
Travis B. VERIFIED CUSTOMER
Alma was amazing as always so was Putnam lexus always the best service the best service team ever
7/23/2025
Yu W. VERIFIED CUSTOMER
Thank you David and Lexus team!
7/23/2025
Steven L. VERIFIED CUSTOMER
Alma was responsive and managed the process professionally.
7/23/2025
Randi K. VERIFIED CUSTOMER
Great service and advice on what’s urgent or can wait.
7/23/2025
Manmit S. VERIFIED CUSTOMER
Oil change was good, but the cleaning could have been better. There were several spots that were missed in the interior detailing.
7/23/2025
Richard W. VERIFIED CUSTOMER
The tailgate squeaking noise still existing and anything else is great.
Thanks
7/23/2025
Amy S. VERIFIED CUSTOMER
Repair of the car took 4 days longer than expected. It was a known problem but somehow no one realized what a big job it would be. I was told each day for 4 days that it would be ready the next day. When I finally picked it up the heads up display and rims were fixed but the security bolts had been replaced with regular bolts. When I pointed this out I was given a set of security bolts. They offered to put them on but I opted to take them home and do it myself.
7/22/2025
Amy S. VERIFIED CUSTOMER
They did not have time to complete the upgrade despite the fact that we started with a morning appointment. This was clearly communicated by Alma who said it would get done first thing in the morning. The next day I didn't hear from anyone. When I called back I was told Alma was out sick. It appears our car was forgotten until I called because the woman told me they could start the upgrade right away (at 2:30) in the afternoon so it would be ready right as rush hour started. I picked it up after hours and found that there was a black circle in my heads up display, and 3 tires were missing the special security bolt. Whoever had removed them tore apart the coating on the rims on 2 tires. One of the bolts was iny cup holder. Clearly no one had done a final quality control check before returning my car. Since it was after hours I had to call in the next day.