I think they did really good with the inspection/etc., but I noticed an issue with the replaced driver side mirror cover after I took the car home that it was not fully fitted. There is a noticeable disconnect where the top inside corner of the painted metal cover isn’t fully flush with the black plastic housing.
7/18/2024
Yuwan L. VERIFIED CUSTOMER
I give four stars for the team work, thanks
7/18/2024
Karin Lynn. VERIFIED CUSTOMER
George is wonderful!
7/17/2024
Roberta S. VERIFIED CUSTOMER
Mario is an exemplary employee! Warm and polite and respectful….and detail oriented. What more could I ask for? He pointed out everything that was being done to my car….what it may need in the near future, etc.
7/17/2024
Justine R. VERIFIED CUSTOMER
Very helpful
7/17/2024
Barry N. VERIFIED CUSTOMER
David Liss was awesome! His customer service was excellent! While my car was being worked on he always took the time in his busy schedule to provide me with status updates. I’m very happy to have David as my Lexus service advisor!
7/17/2024
Hoko H. VERIFIED CUSTOMER
Mario was thorough and explained all options to me without being overly assertive. He communicated well via text and was very prompt in his support. I appreciated the video clips of the car inspection and commentary in the final report as well.
7/17/2024
Elizabeth L. VERIFIED CUSTOMER
David was very helpful and followed up on my questions.
7/17/2024
Cynthia H. VERIFIED CUSTOMER
Always love the service I receive from Alma and the team at Lexus!
Thank you !
7/16/2024
Ebrahim A. VERIFIED CUSTOMER
Thank you
7/14/2024
Tim T. VERIFIED CUSTOMER
It took a long time, especially for a simple 5000 mile check. Also I forgot my free keychain.
Service and wash were excellent though and Randy was very helpful and kind.
7/14/2024
Wilma G. VERIFIED CUSTOMER
On time and at a fair price
7/13/2024
Jeffrey B. VERIFIED CUSTOMER
Lack of clear communication. I was told what the estimate was, but then the actual bill was higher. Apparently I wasn’t told that the estimate didn’t include tax. It’s not about the dollars and cents; it’s about creating clear expectations.
7/13/2024
Walter J. VERIFIED CUSTOMER
Randy is great to eork with Always lets us know what is happening. Wj
7/13/2024
Binerva G. VERIFIED CUSTOMER
Alma is very accommodating & pleasant. It was very easy for me to schedule service. Service car was very convenient. Thank you!
7/13/2024
Sharon F. VERIFIED CUSTOMER
When driving home I noticed the clocks were not reset after the new battery installed
My son reset them
Otherwise all was good
Sharon F
7/13/2024
Eva W. VERIFIED CUSTOMER
Mario is super nice gentleman I am very happy with the service