Great service today, oil change and engine clean, thank you!
9/30/2018
Mark G. VERIFIED CUSTOMER
I made an appointment and was assigned Damon. When I arrived Damon was with another appointment of his who had shown up late. I waited 20 minutes for Damon. There were several service advisors who were not with customers but since my appointment was with Damon I was told I had to wait for him. I want to re-iterate that I could not care less about who I see. Why I am punished for making an appointment and therefore assigned a service advisors is beyond me. When my car was ready and I came back to return the loaner vehicle I, once again, had to wait because there was only one person who was able to process the return of the loaner. Once again, there was an ample number of employees around and available to help me but because of absurd processes/training I was forced to wait for 15 minutes.
9/30/2018
Sherry B. VERIFIED CUSTOMER
I did not get very friendly help
9/30/2018
John W. VERIFIED CUSTOMER
Great job great service
9/29/2018
John G. VERIFIED CUSTOMER
Excellent services
9/29/2018
Lisa P. VERIFIED CUSTOMER
Once again, superior service and professionalism. Job was done in an hour and everything was perfect. Thank you!
9/29/2018
Armando N. VERIFIED CUSTOMER
Dan Burris was very professional and we appreciated his updates!He was good about accommodating us when we couldn't pick up our car until the next day!
9/29/2018
Kim D. VERIFIED CUSTOMER
The paint has orange peel that is very visible. I mentioned it when I picked it up.
9/29/2018
Steven R. VERIFIED CUSTOMER
Very polite & welcoming
9/29/2018
Lawrence S. VERIFIED CUSTOMER
Jan was the most helpful as always and should be rated at the top of the scale. I could not rate her anything but the highest rating possible.
9/29/2018
John C. VERIFIED CUSTOMER
I didn't get any paperwork for the work done or paperwork for estimated work to be done
9/28/2018
Kim T. VERIFIED CUSTOMER
All employees were excellent, especially Jan very knowledgeable. I was in and out in an hour and had a pleasant place to wait. Keep up the good work?
9/28/2018
Christina G. VERIFIED CUSTOMER
Annette was great.. she helped me quickly and efficiently..Was happy
Was satisfied with work done by Oscar.. Two
dissatisfactions though.. Had complimentary wash
done, I realize I was not charged for it, but my side mirrors
we’re all smeared life they didn’t bother to dry them..
But most important, was the wait to get my car once it was
washed.. They couldn’ t find my keys, they were all going
In circles looking for them..
Finally after about 20 minutes someone located them and
I was able to leave.
9/28/2018
Jimmy M. VERIFIED CUSTOMER
Great job!
9/28/2018
John J. VERIFIED CUSTOMER
From the estimate to the actual body work itself it was excellent
9/28/2018
Terrie C. VERIFIED CUSTOMER
I always take my vehicles to tom bell collision they are the best i get great service and they are very kind. The explain everything to me clearly and make sure i am truley satisfied when i pick up my vehicle i always tell everyone to take their vehicle to tom bell collision center and they will always be the place that does a great job on my vehicle. I have dealt with chad on many occasions and he is an awesome employee hes kind and does fabulous work my car alwys looks brand new he is a fantastic guy.
9/28/2018
Joe M. VERIFIED CUSTOMER
He was very detailed in exposing the problem with my truck and offered options. Very professional.
9/27/2018
Christopher N. VERIFIED CUSTOMER
Annette was great. She always kept me informed and was very professional and helpful.
9/27/2018
Matthew D. VERIFIED CUSTOMER
Annette Book is awesome and the only reason I countinue to get service done here.
9/26/2018
Belynda C. VERIFIED CUSTOMER
The vent was broken in my 2018 Cruz & Annette Book greeted me promptly with a smile & handled everything. I asked for my car to be washed & vacuumed also. When my car was finished, Annette walked me to my car, showed me that the vent was fixed, I thanked her & drove off. Annette was wonderful, very happy with her but my car wasn't washed or vacuumed very well.