Annette Book did her job very Professionally and was quite personable at the same time... It is quite hard to find descent Customer Servece now a days but I am impressed with Tom Bell’s Service Dept. and Annette Book. Would like to compliment the entire team and say Outstanding Job!!! I have been a GM Owner for over 27 years now and proud of it. I can truly say your Vehicles are Pretty Awesome and now I can say so is your Customer Service. Thanks so much, Sincerely, Ben A
3/1/2019
Kathryn B. VERIFIED CUSTOMER
Howard went over everything they did to our vehicle
3/1/2019
Nicole D. VERIFIED CUSTOMER
Annette was pleasant and sufficient! She contacted my extended warranty company on my behalf and ensured 100% customer satisfaction. Thank you!
2/28/2019
Gerald D. VERIFIED CUSTOMER
grate service
2/28/2019
Robert R. VERIFIED CUSTOMER
Nothing to report
2/28/2019
Tracy G. VERIFIED CUSTOMER
Annette was great at handling my issues. Thanks
2/28/2019
Gorden S. VERIFIED CUSTOMER
Good. I will return soon.
2/28/2019
Salvador M. VERIFIED CUSTOMER
Excellent service and super nice attention I love go there
2/28/2019
Melinda S. VERIFIED CUSTOMER
Josh Petty spent much time and effort researching the problem with my vehicle. No one else had been able to solve the issue that had been going on for weeks. Thank you!
2/28/2019
Martha G. VERIFIED CUSTOMER
Thank you! Daniel was wonderful and he gave me wonderful service, any questions I had he answered and helped me so much!
2/28/2019
Stephanie S. VERIFIED CUSTOMER
Yes Daniel Burrus very excellent customer services help answer questions about my new vehicle very helpful in getting my vehicle serviced thank you.
2/27/2019
Kathy P. VERIFIED CUSTOMER
Pedro is an asset to Tom Bell. He was polite and professional. I will ask for him again.
2/27/2019
Elizabeth F. VERIFIED CUSTOMER
My experience at Tom Bell is always outstanding. Your team is super friendly and accommodating. My service tech Misa is very friendly. Thank you again for the great service. Your guys outside where I pull in are really nice too.
2/27/2019
Immanuel M. VERIFIED CUSTOMER
Satisfied
2/27/2019
Brenda C. VERIFIED CUSTOMER
I am satisfied for the work you guys did to my 2019 traverse on the other hand I just didnt like the fact that once I got in my suv it seemed like someone was smoking inside my vehicle but other then that I really do appreciate the work that was done in my SUV
2/27/2019
Shannon H. VERIFIED CUSTOMER
My only complaint was how long it took to have my vehicle washed and vacuumed. I went to breakfast which took at least an hour and when I got back I was told it was being washed. I sat in the waiting area for quite a while and then checked again. I was told they should be finishing up and it should be another 10-15 minutes. Got a text saying my vehicle was ready and to allow 10-15 minutes for paperwork. Waited and then checked again. Long story short there was a lot of waiting and checking and where’s the red traverse?? Annette is incredible and very kind as always. I’m just not sure why it took so long?? My appt was for 9am and I didn’t get out of there until about 11:45.
2/27/2019
Gary F. VERIFIED CUSTOMER
Always a pleasure there!
2/27/2019
Cynthia H. VERIFIED CUSTOMER
It was nice to be seen the same day I called for service.
Thanks again!