Pedro is top notch in customer service and satisfaction. He makes sure that all points are covered along with great friendly attitude. I am 100% satisfied with his service
9/10/2019
Victor A. VERIFIED CUSTOMER
I would have appreciated if they bonded my latch to the rear slider window. My vehicle has less than 15,000 miles and for the latch to just fall off is the lack of quality from GM
9/10/2019
Doug C. VERIFIED CUSTOMER
Daniel is an excellent individual and is very knowledgeable about mechanics and good customer service. He took care of ALL of my questions and made sure that each concern was addressed to the best of their abilities. I was very impressed with his communication skills and was kept in the loop at all stages of their investigations into my troubles. He even called me promptly to let me know when my window was broken while sitting overnight at their lot which I appreciated. Daniel is the kind of person I envision when I hear that a place has good customer service. Thanks for your honesty and genuine attitude.
9/9/2019
Marcus D. VERIFIED CUSTOMER
Job well done!
9/9/2019
Jennifer K. VERIFIED CUSTOMER
Excellent job!
9/8/2019
Betty M. VERIFIED CUSTOMER
Jan was very helpful and did a terrific job!
9/8/2019
Teresa J. VERIFIED CUSTOMER
Great service great Hospitality thanks
9/7/2019
Henry G. VERIFIED CUSTOMER
Misa is one of the best service writers very courteous keeps you well informed .
9/7/2019
Lupe V. VERIFIED CUSTOMER
Always a good experience. Josh petty and Jan Kauffman always make me feel welcome when I take my trucks in for service. I only deal with Tom Bell for my maintenance and vehicle purchases!
9/7/2019
John B. VERIFIED CUSTOMER
Pedro did an excellent job for me. He suggested some
Other items I might get taken care of next time.
9/7/2019
Richard R. VERIFIED CUSTOMER
I was surprised on how fast the service on my car was completed. I was quoted an hour and a half but the car was done in just over an hour.
I have been a Tom Bell Customer since I bought my first truck in 2005. I always refer my family and friends to Tom Bell. Keep up the good work.
9/7/2019
Lu I. VERIFIED CUSTOMER
Great excellent friendly service. Damon Chero, awesome customer service!
9/6/2019
Robert B. VERIFIED CUSTOMER
Your team always takes great care of me and my car......Robert......ps, give Pedro 5 stars......
9/6/2019
Nathaniel C. VERIFIED CUSTOMER
Tom Bell did NOTHING to help fix my vehicle. My vehicle had to get towed from Tom Bell to a shop to get work done to it. I have had to had the vehicle towed 3 separate times this month. The one thing that was attempted to get charged was a car wash and my vehicle was just as dirty as when dropped off. Also my power steps were left disconnected with the wires hanging into the floorboard of the truck. It was taken in about 3 weeks ago and is now leaking oil from the main seal. It has never leaked before. Tom Bell chevrolet has left me more dissatisfied than I ever thought possible. I will never be returning if at all possible.
9/6/2019
Risa J. VERIFIED CUSTOMER
Everything went great, and the shuttle service is nice. Thanks.
9/6/2019
Marce E. VERIFIED CUSTOMER
Upon arriving to the dealer, I was immediately greeted by a staff member. Valet maybe. He quickly had a sheet of plastic to protect my seat and floor mats. He walked me over to my service advisor Pedro and I was greeted with the most sincerely welcome from Pedro. He took the time to ask how my day was going and was genuinely there to assist me. I was originally scheduled for a simple oil change but he discussed with me the Summer package and all the benefits since my car has high mileage. I immediately agreed and got the paperwork in order and asked if I wanted coffee/water/snacks, showed me the drink station and where the waiting room was located. And when it was time to pay, the cashier Angela was just as genuinely amazing. Her service was 100%.
The level of customer service that I received from Pedro was just beyond my expectation. Impeccable service from him, and the way all the staff are polite and acknowledge you, ask you if you’ve been helped.. I mean.. WOW!
This dealer has great leadership and it definitely shows thru their staff!!!
A++++ service for Pedro!
9/6/2019
Richard T. VERIFIED CUSTOMER
OK
9/5/2019
Keith C. VERIFIED CUSTOMER
I was completely satisfied with the service today. Dan was very helpful and very professional. The technician who did the work was also very helpful as I had the chance to meet him before I left. The overall service was excellent
9/5/2019
Robin R. VERIFIED CUSTOMER
Damon was excellent but the fact the vehicle couldn’t be diagnosed and fixed was very disheartening. Damon goes above and beyond and I’d extremely professional.