$135 to get a diagnostic (find out what was wrong) and 12 hours later, you called me to ask for more money (more time). $450 was what you wanted an approval for, still didn't had a concrete answer for car issue.
I decided to pick up car, not fixed. Ended up purchasing $160 new car battery, switched with battery in car and my car was fixed.
I was really disappointed that the car technician didn't think that changing battery (by testing it) to figure it could fix the issue.
11/9/2019
Brian P. VERIFIED CUSTOMER
Thank you
11/9/2019
Kevin A. VERIFIED CUSTOMER
My car pulls to the left. Still has the problem.
11/9/2019
Delores M. VERIFIED CUSTOMER
I as far as I knew diagnostic testing is free! I was told diagnostic testing is free when I was there but since I had taken it to my mechanic first I was told I would now be charged. So I guess Im being punished for going somewhere first. Makes no sense. Now I know next time to not mention that. I thought it would be helpful if I gave every detail about what happened any why I brought my SUV in.
11/9/2019
Dominic G. VERIFIED CUSTOMER
Misael was professional and courteous he was fair in his overlook of the car he made my wife and I feel that he was being honest and wasn't trying to sell any unnecessary items to us.
11/8/2019
Grace M. VERIFIED CUSTOMER
Daniel was very professional and helpful. He got me in and out quickly since I had to get back to work and he stayed in contact with me while my car was at the dealership. He even offered late pick up if I needed it which was helpful. I look forward to working with him again in the future for my services at Tom Bell.
11/8/2019
Alfred V. VERIFIED CUSTOMER
Pedro was great. Very helpful.
11/8/2019
David N. VERIFIED CUSTOMER
Excellent service
11/8/2019
David D. VERIFIED CUSTOMER
Jan always takes good care of me. And she represents Tom Bell very well. A can-do, no nonsense person, always with a smile.
11/8/2019
Lawrence J. VERIFIED CUSTOMER
She understand that some customers have never been in this position so she is patient, relaxed, assuring and confident. The customer picks that up in her demeanor and that guides the conversation...thank you Annette Book.
11/7/2019
David D. VERIFIED CUSTOMER
Jan is always knowledgeable and helpful
11/7/2019
Joy M. VERIFIED CUSTOMER
I got a car wash and it looked like all they did wash rinse it off with water. There was dirt still on my bumper, dirtywayer dripping down from the roof and my front windshield had dead buds stuff still on it.
11/7/2019
Annette B. VERIFIED CUSTOMER
Great service!
11/7/2019
Thomas D. VERIFIED CUSTOMER
Helpful
11/7/2019
Alan Z. VERIFIED CUSTOMER
Annette was very helpful and efficient.
11/7/2019
Lily E. VERIFIED CUSTOMER
Howard was great ! Very helpful
Thank you once again
11/7/2019
Kahiwa S. VERIFIED CUSTOMER
Pedro was extremely professional. Thank you
11/7/2019
Lance G. VERIFIED CUSTOMER
Very professional and quick service!
11/7/2019
Sheri G. VERIFIED CUSTOMER
Thank you so much for repairing my vehicle and great customer service