Frontier Toyota Auto Repair Service Center

The only i don't like is i get my car back and do not waah

Way overpriced for a catalytic converter.

Great job Frontier! Very helpful.

Great job

Great job. Very friendly and great service.

Me Lopez is understanding of what I expected of the appointment service and also helped review my Toyota care plan as some details weren’t fully Or properly explained at time of sale. Unfortunately I’m currently not financially positioned to trading in, but Toyota brand is always a first choice. I’m hoping my current vehicle can make a significant amount of miles to maybe hold a worlds record or prove Toyota reliability without any major repair.

Before I arrived I had called to see if I needed to make an appointment and I was told no. I arrived and was sent to Lily to assist me. She let the kind gentleman know that they weren’t taking appointments but then proceeded to take me in which I was grateful for. She asked what service I needed and proceeded to tell me that they were all booked and we’re not taking any walk in’s. She let me know that my car would not be ready until 6, it was around 2:30. Over 3 hours for an oil change!! She suggested I make an appointment for next week. I said I needed an oil change and that I would wait. I asked about a rental or using the courtesy car to drop me off since I live 30 min away and was told they didn’t offer that service. She then proceeded to tell me that my car did not need an oil change and that I could wait to get one, also telling me that my car had a recall. BUT usually Toyota is great at letting me know about recalls. I assured her that I needed and wanted to have an oil change and again said I would wait. She did not direct me to the lounge area, she was not courteous, and was attempting to turn me away for a service that I knew I needed to get on my car. When the car was done she did not let me know, instead I had to text the number to ask about the update of my car and got a response there. As I waited I saw other service rep approach their customers to let them know about updates on their car. Which made my experience there more unpleasant since I should have been treated the same. In the end I proceeded to head to the cashier to pay for my service rather than check in with her. I do want to say that the lady cashier was FANTASTIC.

Thank you Joe for your friendly cordial help..

Thanks

Recall on fuel tank not allowing 14.5 gallons!!!

My service was excellent! Always a pleasure to work with Carlos! Very informative and great customer service

Arshak is very professional and I make sure he attends to my service needs at Frontier Toyota. Everyone at Frontier is very professional and friendly that’s why I have been visiting this dealership since 1992.

Joe ****’s attention, honesty and customer service is what keeps me as a loyal customer

Jack was great. He was very real with me, told me what he thought was wrong and helped me assess the best course of action.

Keep up the good work . Thanks again . ????

I had a great experience dealing with Mr ****. Kudos to an awesome contributor to your dealership. Will be back!

Complete satisfaction

Lily Gambia made my visit really pleasant. She answered all my questions and provided excellent customer service. I’m looking forward to the end of my lease now so I can get another toyota vehicle.

You guys treat me well. I never feel like you’re trying to cheat me. But I do miss those green apples.

Lily was very helpful and walked us through our service warrantee. Thank you for having such a great trustworthy staff.