Evan did a great job of working with our difficult third party warranty company. I appreciated his tenacity and patience with the process of getting the work approved. My only pause in the overall experience was when I picked up the car... There was visible grease on the paint around the exterior seal of the sunroof, along with some sort of overspray on the passenger side doors, and a strong odor inside the car. I asked the young man who brought out the car and gave me my key about the grease and he said it would wear off and was fine. I guess I just expected the car to be clean and free from grease/residue from the repair. Otherwise, Evan and the actual repairs were all great... Thank you!
1/21/2020
Rosalyn B. VERIFIED CUSTOMER
Thank you,
Michael (on behalf of Rosalyn) Botuchis - ****-****-xxxx
1/20/2020
Amde M. VERIFIED CUSTOMER
Great Service
1/20/2020
Kunlun Z. VERIFIED CUSTOMER
10
1/20/2020
Dennis P. VERIFIED CUSTOMER
Nate is an outstanding service person.
1/19/2020
Parissa H. VERIFIED CUSTOMER
Great experience thanks
1/19/2020
Sandra C. VERIFIED CUSTOMER
Everyone at South County Lexus is a consumate professional.
They all treat me and my vehicle with the upmost espect and care.
I am very grateful to have such a wonderful Service Representative as Hasssan Sarim. He is easy to speak with, he listens carefully and then recommends. Even though I know he is a very busy man he never rushes me which is important for a senior. Thank you all at South County Lexus.
Oh and thank you for treating me to the Coke Zero, my favorite.
1/19/2020
Patrick G. VERIFIED CUSTOMER
My service advisor, Nathan, was great. Explained everything to me and was very courteous.
1/19/2020
JUDY M. VERIFIED CUSTOMER
Everyone was helpful and informative. I am glad to have your service department so close by.
1/19/2020
Pete P. VERIFIED CUSTOMER
Thank you much for the service.
It is appreciated.
Pete P
1/19/2020
James M. VERIFIED CUSTOMER
Great service !!!
1/19/2020
Donald S. VERIFIED CUSTOMER
Hassan is very personable and thorough
1/19/2020
Carol T. VERIFIED CUSTOMER
Could not have done more
1/19/2020
Donna H. VERIFIED CUSTOMER
I was treated very well
1/19/2020
Laurel W. VERIFIED CUSTOMER
Evan provides great service!
1/19/2020
Gerry R. VERIFIED CUSTOMER
Your service Client Care Representative Tim Rau is exceptional in providing Excellent service and support. He goes well beyond his basic responsibilities.
1/19/2020
Marvin R. VERIFIED CUSTOMER
I am delighted with all the service I have had from the company since I acquired the wonderful vehicle.
1/19/2020
Angela G. VERIFIED CUSTOMER
Best customer service!!!
1/19/2020
Wendy L. VERIFIED CUSTOMER
I would rate my experience an 8/10. David at check-in was friendly and took care of us quickly. The dealership facilities were beautiful and the refreshments and snacks were appreciated. However, the inspection took much longer than the 1 hour estimate we were given and we had to reach out for a status update. When we went to pick up the car, we were asked to sign paperwork without being walked through what work was being recommended. After we asked, we were given an explanation, but there was no itemized estimate. We had to ask for a quote. We’re used to getting a detailed estimate that shows the cost for parts and labor from other dealerships.