Excellent overall customer service. My service consultant, Isaac and Carlos helped me with my car’s brake pad replacement. I will definitely go back again.
2/18/2020
Hoda R. VERIFIED CUSTOMER
Very happy with service and personnel
2/18/2020
Catherine B. VERIFIED CUSTOMER
Isaac Lam was ver professional and friendly. He made every effort to respond and update us promptly. We thank him for his excellent customer service. We also appreciate Gina N for responding to our issue and frustration since the Kearny Mesa service didn’t acknowledge our warranty. We truly appreciate it. Gary/Catherine B
2/18/2020
Sheila H. VERIFIED CUSTOMER
I got loaner car with not enough gas to get to Irvine and back. This is the 2nd time this has happened. I will be going to Newport Lexus in the future.
By the mentioned it when turningin the loaner I was told that’s what you do!!
Not a good customer service.
2/18/2020
Joe A. VERIFIED CUSTOMER
Simply the best I have experienced.
Thanks for asking.
2/18/2020
Stephanie D. VERIFIED CUSTOMER
Thank you for the great customer experience I received from Isaac Lam while getting 2 new front tires. Isaac goes above and beyond making sure customers are well taken care of, setting up a loaner car, personified phone call with service updates, etc.
The staff at the dealership are very friendly from the minute you drive up.
2/17/2020
James C. VERIFIED CUSTOMER
????
2/17/2020
Heraldo S. VERIFIED CUSTOMER
Service is always good. I would like to know if you found some keys in the rent car that was given to me?
2/17/2020
Kari B. VERIFIED CUSTOMER
Nate was very friendly and professional. Kept me informed from start to finish.
2/16/2020
Betsy H. VERIFIED CUSTOMER
Daven knows before i do what will help me most
2/16/2020
Janice C. VERIFIED CUSTOMER
Low key...no pressure
2/16/2020
Edgardo V. VERIFIED CUSTOMER
Thanks Drew Jacobson.
2/16/2020
Mark D. VERIFIED CUSTOMER
Very unsatisfying
2/16/2020
JACK M. VERIFIED CUSTOMER
Isaac was great!
2/15/2020
EDWARD L. VERIFIED CUSTOMER
Why do they pay 39 lbs. of pressure in the tires ? They do it every time.
2/15/2020
Amy D. VERIFIED CUSTOMER
Quick service
2/15/2020
Sue And. VERIFIED CUSTOMER
Hassan was great to work with! Everything I requested was done! Great service! That’s what I love about owning a Lexus!!
2/15/2020
Robert C. VERIFIED CUSTOMER
good job
2/15/2020
MEHRANGIZ J. VERIFIED CUSTOMER
All of them that I was with them for my Lexus were professional and had experienced.