South County Lexus Auto Repair Service Center

Excellent service

Iassc and the service team were very professional and communicated all the information to us. Thank You

10 of 10 Friendly ,quick

Hassan is the best service representative ever!!

RGD always does a great job managing our service calls.

Excellent experience with service Dept. Very upsetting experience with sales 11 years ago when we cam nuy new cars to replace the two Lexus we had. Not one sales rep hot to help us. One rep from douth Asia came and told us the teps do not want to deal with Infians, we went to Newpirt Lexus nought two cars. Hope you have changed.

Replaced brake light in July and had to return to have cable reconnected at n/c. Otherwise excellent service.

Devan is cordial & professional and a pleasure to work with. Great customer service!

Always good service!

Thanks. Great service . In and out quickly.

Mr. Lam helps me a lot. I be definitely coming back. Thank you

Was easy to set up and fast service

Very pleased

Carlos did a gr8 job thx

The representative was very helpful and nice. Thank you so much.

Service was excellent.

I purchased a car at this dealership back in July. This was my first time brining a car for service/ maintenance. The service I received up front was over all good. The only thing that bothered me was the price that I received over the phone and the price that service representative gave me was different. I felt like they were trying to charge me more without explaining the details. Honesty and being up front is a big deal for me! When I got my car back, it was barely washed and water was still dripping. The inside of the car was not cleaned. Yes, it was vacuumed but my 7 year old could of done a better job. I asked the service guy why it’s like that and if this is how it’s usually done. His response was “ they must of been in the hurry”. Why should I suffer the service when I am a paying customer ? Also he explained that the car doesn’t get wiped down inside because of Covid restrictions. I understand that, but I wished it was explained to me before my car was taking for service. The outside still looked dirty and wet . I also been told that I should take my car to car wash and they will usually do a better job. Really? As a customer coming to a Known dealership Like Lexus I have expectations. These expectations were not met at all. If you guys do a such a sloppy job washing a car and giving it back to the customer like that and giving bunch of excuses. What is really done behind closed doors? How am I suppose to know what was really done to my car when I bring it for service? A sloppy job? Like I said, honesty and Transparency is very important. A car wash is not that important but by showing me how sloppy of a job you do that makes me question if it is a place I should bring my car back. I had higher standard for this dealership and by just one visit it was greatly lowered and the reputation of it is now questioned .

Our service writer was very good. Where our service experience was not up to par was the wait for the service writer. The dealership promotes customers making appointments. However, we made an appointment, arrived just prior to our appointment time and had to wait 15-20 minutes for the service writer. That long wait destroys the concept of having an appointment.

Tim our service person was outstanding !! Best experience I have had at Lexus ! He was smart, accommodating and so nice. Thank you for hiring such a good person to deal with your people.

My service advisor Isaac did a wonderful job. Thank you