The service rep needs to be trained on the concept of customer service instead of being belligerent and condescending to customers. Thank God that the service manager was around and heard part of the discussion. I was able to discuss my concern with him after the service rep blew me off.
4/23/2021
Mohammadrafie B. VERIFIED CUSTOMER
Outstanding service and personnel
4/23/2021
Rocelyn M. VERIFIED CUSTOMER
Scott was so awesome! His customer service are beyond excellent! In fact, I want to request for him moving forward.
I even commended him today for helping out 2 elderly women, I believe one was at least 95 years old. They were there for quite some time, had a lot of questions & concerns...I mean A LOT! Scott did not waiver at all! He was soo kind, patient, understanding & explained every single question with detail and was just superb with them. It was a breath of fresh air seeing that in your facility, especially with what’s going on in the world. It was nice to see there are still good people out there, & one of them is an employee of yours. Scott should be rewarded or at least be commended.
4/23/2021
Jeffrey B. VERIFIED CUSTOMER
Hassan always makes me feel that I’m a special customer. He helped me with questions I had about my NX. He is professional and friendly. I always know that my car will be done on time and I don’t feel like I’m just a “number” but a valued Lexus owner.
4/23/2021
Loretta G. VERIFIED CUSTOMER
RGD is fantastic! I trust him.
4/23/2021
Janet D. VERIFIED CUSTOMER
Daven was a true professional that gave us excellent service.
4/23/2021
Judy F. VERIFIED CUSTOMER
I appreciated the fact that my service consultant Ronnie called me and went over everything that was done to my car. He was also there to meet me when I came back to pick up my car.
4/22/2021
Peggy J. VERIFIED CUSTOMER
Hassan was very professional and person who called me to make appointment was equally professional.
4/22/2021
Fawaz J. VERIFIED CUSTOMER
My advisor Isaac Lam was excellent
Very informative and courteous and delivered on what he said
4/22/2021
Erin V. VERIFIED CUSTOMER
I really appreciate Daven being so kind and patient with me. I love my Lexus and appreciate the professionalism and kindness your staff offers me. Thank you for making my car servicing pain free.
Kind regards,
Erin V
4/22/2021
Mathew M. VERIFIED CUSTOMER
Service advisor was the best.
4/22/2021
Allan W. VERIFIED CUSTOMER
Ronnie Crowe always makes our service experience excellent. Over the years he has been honest helpful and accommodating. We appreciate the relationship we have with him.
4/22/2021
DAVID J. VERIFIED CUSTOMER
Awesome job as always. Isaac was great to work with.
4/22/2021
HAOYU W. VERIFIED CUSTOMER
Loaner vehicle have some trashes that didn't cleaned up and tire pressure is far more higher than what it should be
4/22/2021
Wendy M. VERIFIED CUSTOMER
I am always well taken care of
4/22/2021
Gillen C. VERIFIED CUSTOMER
Outstanding service and friendliness by
Ronnie, Drew, Gus, and the young lady
who checked in my car.
I also want to thank you for washing my car...
It’s a real luxury for me and very appreciated!!
Thank you, all, for taking such good care of
me and the car I love!!!