Scott Monge is still the best service advisor you have. Aside from being personable and having excellent presentation, he was extremely knowledgeable about my recently purchased pre-owned Lexus. His energy and enthusiasm shine through and make the whole experience wonderful: He teaches you new things about your car every time you come in for service. He is a keeper.
10/6/2021
Carol H. VERIFIED CUSTOMER
Tim is service does a fabulous job.
10/6/2021
Christina B. VERIFIED CUSTOMER
Tim is very detailed & accommoadting! I appreciate all that this Service Dept offers me, it's why I drive 90 mins away as other locations don't provide the same level of service, thank you!
10/6/2021
Gary M. VERIFIED CUSTOMER
My car was ready but it wasn’t brought around to me for quite a long time; I had to ask for someone to go get it. No problems with the service itself.
10/6/2021
John C. VERIFIED CUSTOMER
The appointment was fine. 4 out of 5. Still dealing with a navigation system that is not operating at 100%. No need to contact me.
10/6/2021
Kam J. VERIFIED CUSTOMER
Evan handled my car needed service very professionally. He explained all my questions throughly. I greatly appreciate his professionalism. I will highly recommend him to others. Dr. Kam J
10/6/2021
Danielle M. VERIFIED CUSTOMER
Our service guy was absolutely phenomenal. He deserves a raise! He was even knowledgeable on the sales side! If he was selling cars I would’ve bought from him in 2 seconds.
10/6/2021
Howard J. VERIFIED CUSTOMER
Excellence!
10/6/2021
Andrew N. VERIFIED CUSTOMER
RGD is always the best, very professional and super friendly and informative
10/6/2021
KATHI P. VERIFIED CUSTOMER
Very professional and friendly.
10/4/2021
Che P. VERIFIED CUSTOMER
Excellent service!!!
10/4/2021
Heather L. VERIFIED CUSTOMER
Very helpful, kind and efficient as always!
10/3/2021
BRIAN C. VERIFIED CUSTOMER
Daven was very helpful and to the time to explain everything to me.
10/3/2021
Wasim K. VERIFIED CUSTOMER
Quick fast friendly service!
10/3/2021
Blayne L. VERIFIED CUSTOMER
Years of service by Scott Monge
10/3/2021
Ryan G. VERIFIED CUSTOMER
My concerns have been in detailed emails to Drew the
Service manager and Lexus as a whole. Every repair is escalated and l seems to be dismissed and everyone involved seems to look for a reason to not be covered. Have brought car multiple times on same issues. Lexus corporate and or dealer I feel is targeting myself and or lc500 owners, treating me different then normal population and do not seem to want to repair this car under warranty due to the expensive nature parts or saying “they are all bad like that” I have had the worst experience on my first Lexus
I am afraid to stand up for my rights in fear of being further blackishes or refused service. I have submitted a ticket to Lexus corporate after much patience has ran out. Very disappointed in how I have been made to feel like I am a. Problem and an annoyance for wanting my LC to be right and Lexus brand is not holding up to their reputation overall for me in my first 6 months of ownership. I have also been told I am a lesser owner before I bought it used at 8100 miles as if I am penalized. for not buying it new.
10/3/2021
DANIEL P. VERIFIED CUSTOMER
Very nice service
10/3/2021
Mark P. VERIFIED CUSTOMER
Great service with Scott
10/2/2021
Laurie S. VERIFIED CUSTOMER
First experience at south County Lexus after buying my pre certified Lexus. Great customer service