Had to wait too long as other customers who’d arrived after me were attended to. Agent on phone said the job would take one hour. On site I was told a minimum of 90 minutes. Since we started late I was there for two hours. Agent also should have been more explicit that the job I needed was not one the dealer is prepared to do thoroughly. No criticism of Tim. He was awesome.
1/7/2022
Robert C. VERIFIED CUSTOMER
Always excellent service with Daven Anthony
1/7/2022
Hossein Z. VERIFIED CUSTOMER
Service was excellent.
1/7/2022
Julia A. VERIFIED CUSTOMER
Fast and professional!!
1/7/2022
Jeff P. VERIFIED CUSTOMER
Excellent
1/7/2022
Patricia K. VERIFIED CUSTOMER
Hassan was very nice. He communicated clearly and efficiently. The whole process was easy. I was greeted when I arrived and from then on it was like a finely tuned machine.
1/7/2022
Robin C. VERIFIED CUSTOMER
Excellent service experience
1/7/2022
Mark W. VERIFIED CUSTOMER
The effort from Hassan and the team is evident.
The lobby has snacks and water
The facility is spotless
The valets were friendly and “on the bounce”
The car has gone 90k miles with no unscheduled downs, which is what I am paying for.
1/7/2022
Richard S. VERIFIED CUSTOMER
Great job. And on time.
1/6/2022
Alexis B. VERIFIED CUSTOMER
Drew Jacobson was my service manager and referred me to RGD! Both were outstanding with the professionalism of information, welcoming attitude and timely service forecasted!!!! RGD went above and beyond service exoected. I only service my car at the Mission Viejo location because of them. Thank you, Drew and RGD
1/6/2022
Duane L. VERIFIED CUSTOMER
Good service and quick for waiting
1/6/2022
Judith W. VERIFIED CUSTOMER
Staff very courteous and helpful
1/6/2022
ROSEMARY W. VERIFIED CUSTOMER
Service personnel are the BEST! I have been a repeat customer and owner for over several decades now. Love So County Lexus. I could do a great commercial as to why people should buy there n go there for service. They go above and beyond any dealership I ever dealt with in the past. They make it personal and you feel well taken care of with their efficiency & courtesy. You and your car are a number 1 priority !!!
1/6/2022
Shizuko L. VERIFIED CUSTOMER
I’m satisfied always your service. Thank you.
1/6/2022
Peter M. VERIFIED CUSTOMER
Did an excellent job.
1/6/2022
Lourdes M. VERIFIED CUSTOMER
Hassan Sarim was our service consultant.His kindness, patience & truthfulness are few of the qualities he showed us.He provided excellent service during our recent visit. South County Lexus should be proud of having an employee like him. Thank you!
1/6/2022
Judy H. VERIFIED CUSTOMER
Hassan is always great. 5 Stars
1/6/2022
John P. VERIFIED CUSTOMER
RGB was friendly and helpful. Car was nicely washed. Service was performed within timeframe promised.