Very satisfied with the service provided and the service advisor was very courteous and helpful and very friendly informative I left feeling confident everything he said would be taken care of.
6/8/2020
Ronald M. VERIFIED CUSTOMER
He was friendly and did what he said he would. I missed Tim Prete
But he did well
6/8/2020
Oscar D. VERIFIED CUSTOMER
Everyone was nice and made sure I was helped and satisfied.
6/8/2020
Michael N. VERIFIED CUSTOMER
Excellent service
6/8/2020
Michael T. VERIFIED CUSTOMER
Looking forward to it smells
6/7/2020
Won P. VERIFIED CUSTOMER
I appreciate Henry’s great service and made me very comfortable.
6/7/2020
Tommy A. VERIFIED CUSTOMER
As always, Juan Carlos took excellent care of us. Just to give an idea of how much we value the treatment we get from Ken Grody’s service department, but especially dealing with Juan Carlos, we recently moved over 30 minutes away but we have and will continue to have our vehicles taken care of by Juan Carlos at the dealership. Thanks again for another awesome service experience!
6/7/2020
Julio A. VERIFIED CUSTOMER
Raul Rodriguez is great services writer
6/6/2020
Angie C. VERIFIED CUSTOMER
Tim was absolutely great! He kept in contact with me throughout the entire time my car was in the shop. He ensured I was well aware of updates with my fusion and kept my mind at ease. Excellent customer service! I would recommend him as the go-to guy for questions and support. In addition, the shop cleaned up my car very well and my rims never looked better! My car looked brand new and I was very happy with the job well done.
6/6/2020
Matthew C. VERIFIED CUSTOMER
Great job as always Tim! Thanks
6/6/2020
Jennifer M. VERIFIED CUSTOMER
Tim was very helpful and got my car scheduled the very next day when I called. Everything I asked he was very helpful with and the 1 Year service was promptly taken care of. I really appreciate his helpfulness.
6/6/2020
Edward G. VERIFIED CUSTOMER
Excellent service.
Thank You
6/6/2020
Mike R. VERIFIED CUSTOMER
Service and delivery as promised.
6/6/2020
Mark U. VERIFIED CUSTOMER
My service advisor Raul Rodriguez was absolutely the best from the start of my 2017 Mustang malfunctioning. Service was 5 stars all the way. Raul reassured me from the beginning that my Mustang was being taking care of...and it was, even down to windshield wipers being replaced. I'm glad that I've driven a Ford lately ???? Job 1
6/6/2020
Bruce D. VERIFIED CUSTOMER
I thought that Annette, went the extra mile! I like Her a lot!!!
6/6/2020
Art R. VERIFIED CUSTOMER
Again Ken Grody Ford take care of my F-150 with no problems.
6/6/2020
Agustin L. VERIFIED CUSTOMER
I like. The. Service. People. Are so responsable
6/5/2020
Paul M. VERIFIED CUSTOMER
I couldn’t be more satisfied. From the man who welcomed me to the parking lot to the young man who met me at the service area to Ismael, my service Advisor to Steve who arranged my rental car, I felt cared for, informed and respected. I drove 30mins to get my truck serviced at Ken Grody vs HB Ford which is 5 mins from my home. Best decision ever!!! Thank you!
6/5/2020
James L. VERIFIED CUSTOMER
Raul was great! He helped us out on a last minute emergency. Thank you!