It's been a very busy phone day as I'm in the process of selling my home in Brea. The convience of your pickup and return allowed me to take care of my business.
Thank you Carlos Ibarra for keeping me informed by text as to work time schedule and expected charges.
6/18/2025
Robert R. VERIFIED CUSTOMER
Numerous items were missed today. Adviser did not ask me for my keys and with that, miss represented the vehicle mileage on work order and receipt work order . Also, with the multi point inspection, no one noticed or brought it to my attention that the rear wiper was disintegrated and needs replacement. Also, there was no oil change sticker applied to windshield and the old sticker was not removed. Makes me wonder what else was either not done correctly, was missed, as I will never know and won’t be notified about it.
6/18/2025
Zaid R. VERIFIED CUSTOMER
Rick was awesome. I called in, he explained everything about my potential service to me clearly, took my vehicle in when I arrived and delivered great service. I enjoyed working with Rick and will be bringing my Lincoln back!
6/18/2025
Raul G. VERIFIED CUSTOMER
Immediate service with good customer service.
6/18/2025
Deidre H. VERIFIED CUSTOMER
I LOVE Domingo. I will always trust him with my truck (my baby) Everybody at Villa Ford is very helpful and courteous
6/18/2025
Gary B. VERIFIED CUSTOMER
My service writer was amazing. He answered a few questions I had, told me how long it might take to complete the work, kept me advised of the status, advised me my brakes will need replacement by my next service and recommended a transfer service ahead of time to avoid any issues especially when I do a lot of towing.
I would highly recommend my service advisor as he didn’t miss or forget a thing. On a scale of 1 to 10, he gets a solid 10 with 10 being best.
6/18/2025
Robert W. VERIFIED CUSTOMER
Very good service all around they kept me updated with everything
6/18/2025
Brian Z. VERIFIED CUSTOMER
The wait was long, but it was well handled by Glen.
6/18/2025
Teresa/ Daniel. VERIFIED CUSTOMER
Service as promised!
6/18/2025
Andy T. VERIFIED CUSTOMER
Have full confidence that Joel will maintain my vehicle as if it was him own.
6/18/2025
David C. VERIFIED CUSTOMER
Super easy and painless experience! Got me a ride home and delivered my truck to me so I could keep working. 10/10 for service!
6/17/2025
James R. VERIFIED CUSTOMER
Thank you very much. Joe was excellent. Service was prompt. And finally, I truly appreciated having my car delivered to me when the work was completed.
James Grafton Randall, Esq.
6/17/2025
James W. VERIFIED CUSTOMER
Service tech Joe Gutierrez was very helpful and professional . He listened to my problem with my vehicle and explained the findings thoroughly and logically taking his time. Not a fan of waiting around for the vehicle to be serviced but makes it worthwhile when you know that you were treated fairly by professionals doing a good job.
6/17/2025
Kori P. VERIFIED CUSTOMER
Rick is very service forward and was able to accommodate my service requests.
6/16/2025
Duncan A. VERIFIED CUSTOMER
I was quoted 397 multiple times. Got the invoice and it was 605. The 605 was higher than the high end of the estimate (estimate was 567). Usually it’s lower than the high end of the estimate and when I checked in my service advisor said they always have to put as high as it could possibly be on estimate. I have come here for all my maintenance over the years but this may be my last visit.
6/16/2025
John W. VERIFIED CUSTOMER
Richard Justus is a model service consultant. He did not try to upsell me. Instead he listened to understand what I needed. Validated the questions and concerns I shared with him about vehicle performance and required maintenance. And he kept me informed along to way.
Do not lose Richard. He is an asset and by far one of the best service consultants i have experienced at any dealership.
6/15/2025
Strategic Sanitation. VERIFIED CUSTOMER
Richard took care of my situation with my truck..His very professional and explain to me detail by detail..I will be bringing my truck for service.Thank you all .