Car wash would have been nice to compensate for not getting car back in timr
7/16/2025
Henry R. VERIFIED CUSTOMER
I would like to thank the service team for taking care of my vehicle.And a special thanks to. Domingo Naranjo
7/16/2025
Karen J. VERIFIED CUSTOMER
Rick, Richard Justus was a class act when it came to customer service. Rick went out of his way to keep me informed of my car issue I was having with my vehicle. Rick also made sure that he told me exactly what was gonna happen with the car along with daily communication with me. He gave me an estimated timeline. He also insured me that he would do everything in his power to help me throughout my service with Villa Ford and he did just that! A professional at the best! Thank you, Rick!
7/16/2025
Saul R. VERIFIED CUSTOMER
Great customer service for employees always go out of their way to make sure I’m happy with the results
7/16/2025
Tara K. VERIFIED CUSTOMER
Unbelievable service department. From start to finish I was impressed. They even dropped my car off at my house when it was done!!!! Highly recommend!!!!
7/15/2025
Mike H. VERIFIED CUSTOMER
I have completed the survey. Rick Justus is STELLAR! The work was done quickly and the experience was perfect. It's my first time here, but I will be coming here going forward!
7/15/2025
Barbara N. VERIFIED CUSTOMER
Glenn
7/15/2025
Lagdana Inc.. VERIFIED CUSTOMER
Carlos as usual was great again. He has always delivered excellent customer service and I will not go anywhere else because of Carlos
7/15/2025
John K. VERIFIED CUSTOMER
Awesome experience. Quick and friendly service thanks
7/15/2025
Dan B. VERIFIED CUSTOMER
I brought my car to Villa Ford because of an intermittent “check charging system warning. You replaced my alternator and wiring harness. I drove home with no indicates light and figured all is well. The next day on a short trip the same indicator light came on and I returned to Villa Ford and they again replaced my alternator. I drove to Indio without incident and then the next day I lost all power and was stranded in the desert. The car is now in a shop in Indio ‘(the Ford dealer in Indio does not work on cars older than ten years. I am waiting for their evaluation hopefully tomorrow . . . But in any case I am not happy with Villa Ford.
7/15/2025
Stephanie F. VERIFIED CUSTOMER
I dropped my truck off on Wednesday for the 1:30pm appt. The truck had not been looked at as of Monday so I had to pick it up without it being checked out. I was without my vehicle for too many days for it to not have been serviced. Horrible experience. Disgusted with your company’s inefficiency.
7/15/2025
Erum/ Khan. VERIFIED CUSTOMER
It was fast and quick Sheldon is great !!
7/15/2025
Fadi Q. VERIFIED CUSTOMER
Well I asked the one of the sales rep to check the rattling noise coming from the exhaust area his name is Carlos and he said he would ask the mechanic he never did ask the mechanic anything and hey didnt even know what kind of diff fluid they use he thought they used motorcraft diff fluid witch that's what I wanted him to use and they use something called bg witch I don't know anything about! The last time I got my car serviced at rsm ford they told me my battery was very bad and villa ford told me that it's fine so I've not really had any good experience at any ford dealerships
7/15/2025
Mario R. VERIFIED CUSTOMER
I could say Rick was helpful ????
7/15/2025
Karen S. VERIFIED CUSTOMER
He did a great job.
7/14/2025
Colleen M. VERIFIED CUSTOMER
Domingo was so helpful and efficient!
7/14/2025
Vincent P. VERIFIED CUSTOMER
Domingo is the best.
7/14/2025
Julio D. VERIFIED CUSTOMER
Good Woord
7/14/2025
James D. VERIFIED CUSTOMER
Very Pleasant and Curteous
7/13/2025
Julia W. VERIFIED CUSTOMER
Ever since we bought this Ford we have been ripped off. We bought a warranty plan but EVERY time we brought it in we were told the problem wasn't covered, except an oil change. So I guess that cost us $3500